Dan's Koyao Retreat

If you want a quiet retreat away from the hustle and bustle of Phuket, this little piece of paradise is almost perfect. Staff were great (Sin was very friendly and helpful), room was clean and spacious, bed large and comfortable, great views, breakfast, pool etc. Room for improvement: the shower was decent but could have been better, the small white desk/bedside table was not comfortable and didn't really fit in with the rest of the decor in the room, and I didn't get a reply to the email I sent prior to my arrival asking about transfers to the property. Overall though, still great and we would have loved to stay longer.

Before I start - the outside areas and location of the accommodation was great, with exceptional views and exceptional Hosting from SIN but there was some areas that I felt required attention if Jetset are charging £808 (which Im sure the owner didnt receive, so needs to be priced accordingly) for 4 nights - I also understand the star rating on the property is 3 but some of the areas are more to do with basics and safety. The host SIN was really great, view was exceptional – where it was located was Ok but not for people with walking or mobility issues - The accommodation we were placed in (which I understand is the owners, when he is on site) was lacking many things Our actual accommodation was the owners so the oldest of the 3 rooms/spaces with a partial outside bathroom and toilet area – which was different, but not great coming from very good aircon to the sweaty hot area. The sun room area was unusable as the jacuzzi/hot tub was not working and was partly full of stagnant water with wildlife living in it, this room was dirty and in need of serious repair. We kept the door shut. The sink in the bathroom area started to leak the evening before we left (which we told SIN about on checking out) under the sink was full of rubbish and water (from the leak) not great for Mossies. The shower head required serious descaling as wasn’t great and we both got an electric shock when turning the tap on and on touching the shower head/shower lever (which we reported to SIN, and he got an electrician out to fix it. Also, an old hair-filled hair band was left hnging in the shower area. The mat that was left by the shower was dirty and old, and we put a towel on it to step on when leaving the shower. The taps were scaled up and in need of a descale and good clean. The main bedroom – the bed was massive & comfortable, the linen was clean - but the mosi netting around the bed was knackered and falling to bits and didn’t reach the floor and had dead mossies in parts of it, areas of the room had old rubbish in draws and bits left from previous occupants –. (or the owner) there were various mossie contraptions in the room, but I am not sure what they all did. The room needed a good spring clean, as dust was everywhere. The separate bunkbed room was damp which had the warddrobes and smelled of damp - so didn’t hang any of our clothes, so this would again have been unusable if bringing children. The outside space was well kept, apart from the handrail down to our room which was unstable and wobbly, so didn’t hold on to this but a definite hazard and should be fixed. The pool was quite cloudy, people did swim in this but we didn’t venture in as wasn't sure if this was supposed to be cloudy, around the pool areas were clean and Tidy, the sunbeds were very comfortable with clean towels every day and the view is fantastic. There is a pond where you can feed the carp that runs the length of the deck where you have breakfast The toilets upstairs were clean