895Jamie
15. März 2024
Our holiday experience was marred by a complete disregard for privacy at the house. To our dismay, wifi technicians were on the premises , invading our personal space and disrupting our vacation. The lack of communication regarding this intrusion was unacceptable, leaving us feeling like our privacy was an afterthought. Our peaceful retreat turned into a constant state of discomfort, as the technicians moved about the property for two consecutive days, the landlord said that they will be back on the second day at 10am but they pulled up 9am , we went out for the day to experience Knysna for the first time for 6hrs from 9am till 3pm , when we got back they were still busy , she also mentioned that they weren’t gonna be long before we left the morning , they were there since the time of our arrival ,seemingly oblivious to the inconvenience they caused. The landlord was also staying on the premises with her room right underneath us ,she even mentioned in an email that they were just going to be in and out “instead they were on vaccination with us for free” and with the wooden floors cracking while walking making one very conscience about moving around ,knowing that she’s right under us . I understand that it’s a wooden building , but what bothered me is the fact that the luxury room is directly on top of her personal space. She was constantly walking around the villa as if we can’t be trusted ,all the rooms inside were open and unlocked when we arrived , as soon as we went to the shop to get a few things when we got back all the rooms were locked except our room and the main door was left wide open, she even walked in without knocking, she knocked the very first time , when I opened the door for her she removed her key out the door as if she was ready to just unlock the door herself and walk in. The management's failure to inform us of such major disruptions has left a lasting negative impression on what should have been a private and relaxing getaway. I hate to be the one giving a negative review on this beautiful place, we didn’t want to be confrontational because we weren’t there to upset our spirits and out of respect for the lady we kept our cool, but I had to give feedback because we paid proper money for our privacy as we came from Cape Town.
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