Residence Inn Knoxville Cedar Bluff

This review is 15 months in the making. In January 2024, our family spent three weeks at the Residence Inn Knoxville Cedar Bluff after being displaced by a house fire and we returned again in April 2025 for a few days before moving back home. During both stays we enjoyed hospitality that is second to none. The Residence Inn Knoxville Cedar Bluff checks all the boxes to meet the Marriott standard of a superior hotel in a safe, convenient location; clean and spacious rooms that follow the Residence Inn blueprint; and comfortable public spaces inside and outside. There are also numerous dining and shopping options just minutes away. Our family looked forward to the daily breakfast with a great selection of hot and cold offerings. What makes this Residence Inn so special is its staff. Their heart for customer service is genuine in every area of the property, 24-7. Being from Knoxville, I was proud to witness them rolling out the welcome mat of Southern hospitality to guests from all over the country. During our two stays in 2024 and 2025, we spoke to a number of repeat guests. No surprise why they made return visits, just like us. Traveling extensively in my job, I have stayed in Marriott properties for more than three years of my life since the early 2000s by my calculation. This property will always be my favorite for the care and compassion shown our family. Count on the Residence Inn Knoxville Cedar Bluff and its associates to provide a great stay of any length for business trips, leisure travel or when life throws a curve ball.

Excellent staff, Reagan at the front desk was very engaging and helpful on a number of questions I had. I was very surprised she had only been there a month. Ownership has a great hiring process. Rooms are clean as was the whole property. They do need to update their TVs. They are flat screen but the first generation models.

The people who work in this location are AMAZING. From the front desk daytime to night time, breakfast crew, each and every one has compassion and kindness. The people you have working for you make a hotel experience and these ladies are over the top! My husband was here for two weeks for work and our family traveled with him the first few days. They made us feel like the most important people and had hot chocolate ready each evening. Ended up my husband injured himself (off site) while there and they were so kind to us through that whole process and us returning. They made our lives so easy that two weeks!! Management should be so grateful for their empathetic, polite, welcoming staff!