SIN LIEN HOTEL SDN BHD

This hotel has great location as it is surrounded by eateries nearby. Room is spacious, clean and tidy with clean white walls and no tint of yellow dirt or whatsoever. Makes one feel at ease. Staff are helpful and approachable and able to converse in simple basic English which is a plus for English speaking visitors. I would like to mention staff named Ana who was very helpful and reassuring when she picked up my mobile where I accidentally dropped on the sofa. Overall, it was a pleasant experience. Thanks Sin Lien!

the room is very clean, big and comfortable

*WORST EXPERIENCE EVER!!* My sister booked this hotel for a one-night stay, expecting a peaceful rest before an early checkout for sightseeing. But the front desk continuously disturbed us, calling our room every 30 minutes throughout the night, ruining our sleep! When we checked in, a Malay lady assisted us. We were a total of four, and she never mentioned that the fourth person would incur additional charges. She only informed us that if there was an extra person, we’d need to book an additional room for RM 170++. We declined, as it was already 10 PM when we checked in, and we planned to check out early the next day. She said visitors could stay until 12 PM. However, once we reached our room, we started receiving calls from the front desk insisting the fourth person leave—even after midnight, at 1 AM, 2 AM! IS THIS HOW YOU TRAIN YOUR STAFF? Completely untrained, unprofessional behavior! We are a family, bringing along elderly members, and this harassment was simply unacceptable. This experience left us utterly disappointed with the front desk service. Is it such a big issue for a family to stay in one room? The repeated late-night calls were infuriating! I expect an explanation from management on why this kind of issue happened. Absolutely not recommended for families—service deserves a 0! Only the room amenities were decent, but that doesn’t make up for this dreadful experience.