Kinsarvik Fjordhotel, BW Signature Collection

We booked a superior room here with sea view as a bit of a treat for a single night. We were already disappointed before we arrived having been informed by email after booking that there was no TV in the room after all. If we’d booked with the express purpose of being able to watch something specific, which we sometimes do, we’d have been super annoyed with this lack of information up front. On parking, the disappointment increased as the hotel looked rather dilapidated from the outside. There’s clearly work still in progress decorating and replacing worn out fixtures and fittings. Our room looked as advertised, had a comfy bed, decent bathroom and balcony with sea view but anything needing charging with a short cable had to go on the floor, something I hate, as there were no sockets near the top of the desk or bedside tables. Other small peeves were a shower curtain rather than a screen, toilet roll that couldn’t be fitted in the holder and in the room there are only 2 teabags and two coffee sachets plus four sugars, no milk or creamer. It seemed just a little stingy. Breakfast was adequate, nothing more with a poor selection for the price point. Paper notices with information for guests sticky taped to the walls also didn’t do much to impress. If they really are trying to upgrade and produce a superior offering, they have a way to go yet.