Kings Langley

After initially being given a noisy room on the stairwell we were immediately moved at our request ,.. Sadly we were given a much smaller room which had 2 rather disgustingly stained chairs in it ... The room we were given was still a double room but much much smaller than the room we would normally be used to in a Premier Inn ... plus it was in probably the furthest place possible away from reception and took for what seemed like an age to get to and from .. I must say though the lady that received us into the Premier was lovely and it really wasn't her fault regarding the size and state of the furniture ...but Premier normally are better and should not have dirty furniture in their rooms ..

Checked in for two nights and went to our room. The temperature gauge read as 24°. I understand completely now that there is no air conditioning at this hotel but that being said, the fan provided by Premier Inn was not enough to cool the room down and was just blowing hot air around. We thought still in April, it wouldn’t be as hot as it was. The room was not cleaned that well either and the attention to detail was lacking. In our disgust, we knew this as we found a few items and a dirty mug from the previous guests!! Unfortunately, we had the worst night sleep ever at this premises due to the heat that we decided to check out and spend more money to go to another local hotel. The Reception Team member was really helpful and helped in reimbursing the second night for us (thank you to him - no name badge but he looked to be within management). The main reason for my review is the lack of professionalism shown from two members of the Housekeeper Team stood in Reception whilst overhearing my complaint. One jokingly said “oh no, no air conditioning, no bar!”, maybe spend your time being more thorough within the hotel rooms, rather than listening in to things that do not concern you. After the refund was actioned, we headed to the car park, got in the car and had our windows down, we were a few spaces down from the entrance to the hotel. All we could hear was the housekeepers in question and said “manager” discussing this complaint, which can I add is fine but one housekeeper was that loud mouthed that we heard everything that was said and felt like they were being judgemental when they probably have never slept there to know!! Also smoking out the front whilst in uniform looks to be unprofessional. Make sure to take these things into consideration when booking this establishment.

We had a lovely few days here, room was clean just a bit of mould in bathroom but that was ok, room came with a fan which was brilliant. The staff were extremely lovely and helpful. Would 100% stay again. 5 min walk is a few shops and a yummy bakery too.

We stayed here whilst visiting the Harry Potter studios which is just a 10-15 minute drive away. The hotel was pretty quiet and we got a great nights sleep. Staff were friendly and helpful on our visit. We used the restaurant for breakfast in the morning. Good selection of food and everything was cooked really well. There is a miller and carter steak house next door (not affiliated with the premier inn) if you don’t want to travel far for food but fancy something different. Would stay here again.

By far the best Premier Inn we have stayed in. The location is perfect for exploring he local area and London. The fact there us no parking charge a real bonus. Great value for money. The staff are delightful and very helpful. Clean and tidy rooms with all you need for a short stay. Breakfast was in an abundance and excellent value for money. Very cheerful chef and staff. A minutes walk from the local village with a wide range of amenities. A short taxi ride to Watford Station allows for a quick journey to Euston to explore London. We were heading to Wembley and by train the location and convenience could not have been better. An excellent location for Harry Potter World. Will definitely be returning for another visit soon and thank you to the team.

Really good stay. Room could do with fresh paint. Breakfast was amazing. Unfortunately sleep disturbed by noisy neighbours up on next floor... 13 of us stayed as We visited Harry Potter World. Great Base Free Parking... Staff were really friendly and helpful...