Gastnutzer
30. Juni 2024
My stay at Okapi hotel started with the surprise that my room was not in the main building but inside a massage center. Week mornings were very noisy and people were around all day. Also, there was no hot water, wifi, fridge and Tv, all services that were listed on the app for that kind of room. Breakfast was average, not great not bad. Staff has been nice, but to be honest I wouldn't recommend staying at Okapi. It should be a hostel for the services it offers.
I tried to complain with trip.com just to find out that ******* was the supplier and that nobody was able to contact the hotel by phone to solve the question. The owner actually read the email sent by the assistance and he approached me just a day later, not answering the email but trying to solve it personally. I do not what to think, I'm very disappointed about how this was managed.
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