Five To Five Hotel

Five To Five Hotel Bewertungen

Five To Five Hotel

24V6+G63 KG 213 Street, #74 Remera, near Amahoro Stadium KG 213 St, Kigali, RwandaHoteldetails anzeigen
Five To Five Hotel
Five To Five HotelFive To Five HotelFive To Five Hotel
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Preisgarantie
1 Nacht

Gästebewertungen

8.4/10
Sehr gut
54 Bewertungen
Verifizierte Bewertungen
Lage8.4
Ausstattung8.4
Service8.4
Sauberkeit8.4
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Alle Bewertungen(54)
Positive Bewertungen(4)
Bewertungen mit Fotos/Video(2)
Negative Bewertungen(1)
Amaerfeibuhuatiemuer
Standard-Doppelzimmer
Aufenthalt im Juli 2024
Business
71 Bewertungen
8.0/10
Sehr gut
Bewertung vom 25. Aug. 2024
還可以，離機場近，方便，房間不是很大。
Übersetzen
Antwort der Unterkunft: Dear Estimated Guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our location convenient and appreciated the proximity to the airport.We understand that room size is an important aspect of your stay, and we offer different room categories to suit various needs. On your next visit, we would be happy to assist you in finding a room that better matches your preferences.We hope to welcome you back soon and provide you with an even more comfortable stay.Best regards,Robert M,
Anonymer Benutzer
Standard-Doppelzimmer
Aufenthalt im Nov. 2023
Familie
14 Bewertungen
9.5/10
Wunderbar
Bewertung vom 3. Febr. 2024
酒店服務非常熱情。餐廳景色也很棒。房間有個小陽台。景色迷人。酒店的環境非常好。但是街區周圍的環境不是特別好。服務有到機場的免費接送，非常方便，服務也非常周到。
Übersetzen
Antwort der Unterkunft: Dear Estimated Guest,Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you enjoyed our friendly service, the stunning restaurant views, and the charming room balcony. It's wonderful to know that our airport pick-up service added convenience to your stay.We appreciate your candid observation regarding the environment around the block. While it’s something beyond our immediate control, rest assured that we are always looking for ways to improve the overall guest experience.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Robert M.
Zhenwenming
Standard-Einzelzimmer
Aufenthalt im März 2023
Business
1 Bewertungen
10.0/10
Hervorragend
Bewertung vom 7. Mai 2023
3星級酒店，基本的服務都可以，24小時check-in，24小時接機/送機。 有一個房間217比較小，可以問問有沒有折扣，其他的都挺不錯，帶陽台。餐廳風景很好，有洗衣服務，價格不菲
Übersetzen
Antwort der Unterkunft: Dear Estimated Geust,Thank you for taking the time to leave us a review. We’re pleased to hear that you enjoyed our 24-hour check-in and airport transfer services, as well as the view from our restaurant. It's wonderful to know you appreciated the room’s balcony and laundry services too.We’ve noted your feedback regarding the size of room 217. For future stays, please feel free to reach out to us directly, and we’ll be happy to discuss any room preferences and available offers to make your stay more comfortable.We look forward to welcoming you back to our hotel and ensuring your next stay is even more enjoyable!Warm regards,Robert M.
Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Sept. 2022
Pärchen
1 Bewertungen
10.0/10
Hervorragend
Bewertung vom 31. Okt. 2022
Bel emplacement et un personnel à l'écoute des clients.
Übersetzen
Antwort der Unterkunft: Dear Estimated Guest,Thank you for your kind words! We are thrilled to hear that you enjoyed our great location and found our staff attentive. It was a pleasure to have you as our guest, and we are so happy to know that our team made your stay even more enjoyable.We hope to welcome you back to Five To Five Hotel soon for another fantastic experience!Warm regards,Robert M.
Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Febr. 2024
Business
1 Bewertungen
2.0/10
Bewertung vom 26. März 2024
態度很不好
Übersetzen
Antwort der Unterkunft: When responding to a negative review like "Very bad attitude" on Trip.com, it's important to remain professional, empathetic, and solution-focused. Here's a suggested response:Dear Estimated Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that you felt our team's attitude was not up to standard. At [Hotel Name], we strive to provide exceptional service to all our guests, and it’s clear we fell short during your stay.We take your concerns very seriously and will address them with our team to ensure improvements are made. If you’re open to it, we would love to discuss the matter further and find a way to make it right. Please feel free to reach out to us directly at [email/phone number].Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back and restore your confidence in us.Best regards,Robert M.