Fairfield Inn & Suites Key West at the Keys Collection

Hotel com quartos confortáveis e limpos e instalações limpas e bom café. Tive um sério problema no ckeck in, pois minha reserva era para 5 pessoas, incluindo uma criança de 10 anos, e a atendente disse que os quartos para essa confirguração não estavam disponíveis e que a única solução seria alugar um novo quarto. Apesar de nao concordar Assim fiz para não gerar conflitos no passeio e pensando em resolver com a Trip posteriormente esta situação mas ao entrar no primeiro quarto percebi que poderia suportar minha família e retornei á recepção mas com outra atendente, pois já havia sido trocado o turno, solicitando o cancelamento do segundo quarto, o qual foi atendido pela atendente, que me informou que não haveria nenhuma cobrança extra e que o cancelamento havia sido realizado. Ao efetuar o check out, a mesma atendente que fez o ckeck in estava novamente a serviço e me cobrou novamente pelo segundo quarto dizendo que ele havia sido separado para mim e que obrigatoriamente eu teria que arcar com os custos. Somente após muita resistência e contestação minha esta atendente concordou que não havia débito pelo segundo quarto autorizou o check out. Vale informar também que não foi uma pessoa simpatica e gentil, porém até o momento este débito ainda está sendo cobrado no meu cartão de crédito e solicito o estorno desta cobrança.

This is a bait and switch hotel. It is actually an old motel that they slapped a new office on. The room was gross. It smelled, my wife’s feet turned black from walking on the sticky carpet. Don’t stay here. There is a real fairfield inn & suits up the road. Go there.

I booked and paid for my room on trip.com Once arriving I was told I must put a deposit up of 50 dollars. That was fine or so I thought Once checking out I asked for a print out of my charges , I had a zero balance. Two days later I checked my card to make sure my deposit was put back on then I noticed a 28.07 charge from the hotel. When I finally got ahold of the front desk, they informed me that there was a resort charge. No resort charge was ever mentioned to me while checking in or checking out. This is a racket I have never dealt with before very saddened over Marriott not being stand up.

I had a hard time locating the hotel because the address is N. Roosevelt, but the entrance to the hotel is after the road becomes S. Roosevelt. When I walked around my room barefoot, I got dirt on my feet that the carpet hid. The lighting in the bathroom wasn't bright enough to see my face closely enough to shave. The breakfast was good. The pool was nice. I was concerned when I saw earplugs on my nightstand with a card saying the neighbors could get a little noisy; thankfully I had a quiet night.

An excellent place to be at & relax!!! Everything’s been to our liking. Have no really big complaints other than the shower a tad too small for me and there’s a light or two out in the back parking lot. Other than, I’d DEFINITELY recommend this hotel to friends & family.

Breakfast was not up to mark with mostly processed stuff Rest everything good