Crystal Aura Beach Resort & Spa - Ultimate All Inclusive

Crystal aura Bedding doesn't fit bed Coffee hut woman extremely rude One of reception guys took us to see room, then left us to find our own way back No hot drink facilities in room Pool towels not much bigger than a hand towel Staff speak hardly any English Most of the meals mainly for Russians Went to cocktail menu and ask for cocktails told we don't do any We had two rooms and had no drawer storage for underwear etc Breakfast poor,evening meal poor, lunchtime meal the best and snack bar ok Staff chatting in groups while we look for tables, we had to clean our own while they were texting and pushing each other around on cleaning carts Night time entertainment all russian with no translation These are some bullet points that we picked out through the stay but our main problem was when we arrived for a weeks stay, we had two rooms booked but on arrival when we tried to check in we were told they hadn't got the rooms we requested 6 months earlier and the only rooms they had, and this is the head of receptions words " we only have 2 dark and smelly rooms that are not very good" so they moved us to another crystal hotel in kemer for the night and we could come back to crystal aura after 12 pm the next day. When we got to the crystal deluxe the restaurant was shut so we couldn't get any food so we had to wait for the late restaurant to get a burger which was inedible, so basically we had no food since leaving stansted about 36 hours earlier, because we had to wait till 1pm the next day. The place is full of Russian guests so most of the food was for them so we tried the Italian one night and without sounding greedy I could have eaten all four of our meals and still felt hungry. Nearly all the staff are extremely rude and lazy apart from one guy who looked after the water slides. The only compensation the management offered us for missing a day and a half out of a 7 day holiday was a late check out and 2 a la carte bookings which we only used 1 as it was poor. If you are English and thinking about coming here don't, we have been all over the world and many resorts in Europe and NEVER have we arrived at a hotel and told we don't have a room for you apart from 2 smelly ones. Spend more money and go to a better one or you'll regret your decision ,especially if you stayed in Nice hotels before.