Die besten 5-Sterne-Hotels in Kelapa Dua

Great hotel with great services! I went there with my husband and 2 kids, we were having so much fun!! So many interesting activities and the water park for children is a must go! We booked the executive suite room and got spa & lounge facilities to be enjoyed throughout our stay. Staffs are very polite and helpful. Would recommend everyone who wants to spend their holiday around BSD ❤️❤️❤️

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

Als wir zum vierten Mal hier waren, war das Zimmer wie immer sauber und komfortabel, obwohl es bei unserer Ankunft nach Zigaretten roch, der Fernseher keinen Ton hatte und die Dusche Probleme hatte. Alles kann gut gehandhabt werden. Das Frühstück war dieses Mal enttäuschend, da das Servicepersonal nicht gut war. Das Hotel war voll mit Gästen, aber an mehreren Tischen waren Schilder für externe Gäste angebracht, die nur zum Frühstück ins Hotel kamen!!! Infolgedessen konnten wir keinen Sitzplatz ergattern und stattdessen bat uns das Personal, draußen zu sitzen, im Raucherbereich, der relativ unbequem war (es gab zwei weibliche Angestellte, die schmutzig waren). Dadurch war unser Frühstück alles andere als appetitlich, besonders als wir mit dem Essen fertig waren, war der Tisch noch leer, d. h. die Gäste waren noch nicht da!! Der Rest ist okay

Nice hotel in der Mitte von Gading Serpong. Es ist nahe der Sumarecon Mall Serpong. Das Frühstück ist variabel und deliquoi.

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

Big size room for family, breakfast is amazing

This is my second stay at this hotel, it's worth for me return again next time, everything in perfect and I left my passport they help me secure and kept it until meet me up and return. I totally not aware my passport left behind, really appreciated the security and good services provided by counter staff. Thankfully to them.

Die Reinigung muss verbessert werden. Ich habe 2 Handtücher im Badezimmer, und einer von ihnen ist immer noch nass, wenn ich inchecke. Noch hat das Haar auf dem ganzen Tisch im Zimmer. Rezeptionisten sind sehr freundlich und hilfsbereit. Frühstücksbuffet ist noch nicht schlecht und der Server ist auch sehr effizient. Insgesamt ist ok, nur die Reinigung muss verbessert werden!

Gut

bagus ko uda sering kesini, kolam renangnya aja yg kecil bgt, tp overal buat budgeting hotel atau transit ok