Die besten 5-Sterne-Hotels in Kelapa Dua

Besuch Indonesien aus Miami, FL USA. JHL Gading Serpong war eine 5-Sterne-Erfahrung! Ms. Fretty ging oben und weiter für unsere Hotelerfahrung. Sie hat einen hervorragenden Service, eine freundliche/professionelle Art und Weise und genießend ein schönes Zimmer mit Panoramablick im Executive Suite. Ohne hesitate JHL Gading Serpong wird mein Hotel aus der Wahl sein und ohne Zweifel auf meinem nächsten Aufenthalt reserviert! Vielen Dank an alle erstaunlichen Mitarbeiter, die unser Aufenthalt so speziell gemacht! ..... Michael Sitompul

Das Frühstücksbuffet war ein Highlight des Hotels. Sehr gutes Zimmer- und Essenswert während des Aufenthalts. Das Personal war sehr hilfreich, wann immer ich eine Frage gestellt habe. Das Zimmer war klein und brauchte eine Aktualisierung, aber für die Kosten war es wert.

Wonderful stay at atria hotel gading serpong! Excellent service from Ms. Adele at the front desk🥰🫶🏼 stay comfy and room was clean. Breakfast was good, very nice set up menu at the restaurant❤️✨ Thank youu guys

On first impressions this hotel presents as nice definitely above average but not awe inspiring, it is reasonably priced and there's definitely no complaints on value for money. Then something else stands stands out, it took me a few minutes to realise this at first but the staff all knew my name. I felt welcome, wanted, and coming from someone who travels a lot hotels are normally very disassociated places you goto stay, you're just another generic face in another generic room recieving yet another generic smile from dare I say it another generic hotelier. The thing I couldn't put my finger on at first was here didn't feel like that at all. I could complain about a few things in this review but I refuse to, I will tell the hotel manager directly. This hotel doesn't deserve any bad reviews at all, it has a soul and the staff all reflect that even the not so great members of staff you can see that they're really trying to please you and it's just language that is the barrier. Room service is second to none. The laundry service is included in that very moderately priced room 4/5 items of clothes washed per day and returned to you in an immaculate state wrapped in polythene like it's the most important item of clothing ever produced. So it's clear to see I was impressed by the laundry service. The next service which is more personal to all travellers is the room cleaning service, I've had to leave my room in some states because of working hours. I returned to a room with folded clothes placed neatly in my wardrobe my mess all arranged and tidy. Sparkling floors and fresh finished bathroom, it was above and beyond anything I've ever received in any hotel, in case the hotel do not know how extremely professional their staff are I will mention her by name 'Paula' was the name of miracle woman who kept my life in order while I stayed here at the Atria. I didn't have to tip her and at first I didn't but the consistency and welcoming smile everyday, plus the innate feeling of security for my personal belongings compelled me to show some sign of appreciation for her dedication. Paula you are a credit to the Atria I mention her by name because she was the one who did my room all the staff at the Atria were extremely polite even the security staff who made calls and provided transport when I requested at short notice. Thank you to all! The next is Atria management who weren't locked away in an office all day but were actively visible to guests and accessible by staff very quickly. Ms Yunita I cannot thank you enough for the out of hours support you provided AFTER I checked out to go home following the airport issues I had, it's this response to a guest you had no reason to help which compelled me more than anything to write this review. If you are looking for a hotel in Jakarta and you want to feel safe and secure and actually be safe and secure the Atria Residences is the hotel for you. Enjoy your stay you won't regret it.

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

The new hotel so comfort for staying. All Young staff very helpful, nice design for take a picture, strategic location, clean restaurant and humble pretty waitress. Thank you ms. Julia for helping us during my family holiday. And also the Receptionist very helpful with fast check in.. #nice hotel VI VE RE

It was a long trip. Was in Indonesia after visiting multiple countries in a business trip. As I was to stay for a week in Indonesia, was sceptical about IBIS owing to the room size. Initially booked for just a day. But that day made the difference and I stayed for the whole week in the same room. A couple of their staffs were extremely good and made me change my decision. Puji stuck a casual conversation on the first day. He was extremely helpful in choosing my food and good company. He and Robby were good company and my reason for staying the full time in IBIS. Thank you Puji and Robby and thank you IBIS

Schöne Aufenthaltserhaltung. Sehr komfortabel. Kolam renang istimewa. Sehr schönes Frühstück. Großartig

Gut

Dieses Hotel ist wirklich schlecht. Als ich zuerst eintrate, ist das Bettblatt schmutzig mit etwas gelben Farben und Blutfarben. Meine Tochter will zum Schwimmen gehen und ich komme für ihre Handtücher, und das Handtücher stinkt wie ein nasser Fuß. Ich klage an den Empfangsmann und sie sagten, der Reinigungsdienst würde kommen und helfen, es wieder zu reinigen. Sie kamen mit einem großen Trolley voller schmutzigen Bettblätter, weil aus dem gesamten Trolley alle neuen Bettblätter eine Farbe oder etwas Schmutz in ihr haben. Sie sagten, die Waschmaschine ist schrecklich und pl ich glaube ihnen. Sie müssen extra aus dem Büro oder was auch immer nehmen und noch gibt es kein sauberes Bettblatt. Ich kam zum Punkt, um diese Dame zu fragen, die wie der Manager oder der Leiter des Reinigungsteams aussieht, gibt es irgendeinen anderen Gast, der sich über dieses schrecklich schmutzigen Bettblatt beschwert hat, Ich meine, wie konnten Sie ein Hotel ohne sauberes Bettblatt und weißes Handtuch bedienen??? aus irgendeinem Grund sagte sie Keine Beschwerde. OK, das bedeutet aus ihrer Perspektive meine Beschwerde ist einfach nicht normal. Zunächst habe ich mich bereits mit der Tatsache befaßt, dass es das Waschproblem war, das ihnen schlechte Arbeit gab, aber jetzt, ich denke, das Hotel ist derjenige, der nicht wusste, was ein sauberes Hotel ist. Das Zimmer hat auch keine Haartrockner und kein Kühlschrank. Das Badezimmer Dusche ist beschädigt und schmutzig. Es gibt überall Schmuck. Ich bewehre es mit einem Bild. Denken Sie, es wert die 3 Sterne???? Genießen Sie das Bild von Zimmer 107!