Mantis Akagera Game Lodge Bewertungen

Nice place to spend the night in the park

The hotel well located - just few minutes from the park reception, inside the national park. There was everything advertised: good room with balcony and view, bottle water, breakfast, pool, gym... We like our stay here and we are going to visit it once more in future. There was only one drawback on check out - we paid some additional 'fee' per night that was not previously stated nowhere.

乾淨整潔，服務員態度很好，全程很放鬆舒適，環境非常好，整體處在野生動物園內，晚上休息景色很好也十分安靜

Wir waren mit einer größeren Reisegruppe im Juli diesen Jahres in der Akagera Game Lodge und waren sehr unzufrieden mit dem Manager des Hotels sowie dem Kundenservice. Vereinbarungen und Versprechen wurden nicht eingehalten. Emails nicht beantwortet und Geld für ein rechtzeitig storniertes Zimmer nicht zurückbezahlt. Seien Sie vorsichtig mit Vorauszahlungen.

Ein schöner Aufenthalt während eines Besuchs im Akagera-Nationalpark. Höfliches und aufmerksames Personal und wunderschöne Umgebung. Begrenzte Auswahl an Restaurants, da man sich mitten in einem Wildpark befindet, aber die Preise waren günstiger als in einigen Hotels in Kigali. Der Pool könnte allerdings etwas länger als 18 Uhr geöffnet sein.

Ich muss sagen, dass uns die Lodge in der Nebensaison sehr gut gefallen hat. Unser Zimmer hatte einen spektakulären Blick auf den See, der für wunderschöne Fotos und einen herrlichen Sonnenaufgang sorgte. Die Lodge hat alle Annehmlichkeiten, die wir brauchten, das Zimmer war komfortabel und einladend. Das Personal war freundlich und hilfsbereit. Die Anlage war für uns ruhig und romantisch. Wir genossen abends einen herrlichen Kaffee am Kamin und lernten auch ein paar coole Gäste kennen. Ich würde definitiv gerne mehr Zeit hier verbringen und die Atmosphäre aufsaugen.

Great place to stay in Agehera National Park excellent quality rooms with air conditioning so no mosquito nets required hot showers excellent choice of food for all meals outdoor swimming pool and bar with stunning views. Excellent customer services from Giovanni. Thanks

This was a neat lodge nicely tucked away in the Akagera national park. The view from the reception overlooking the pool and the lake was beautiful. The staff were friendly and there was valet parking which was a bonus although the parking lot wasn't far off. The food was nice and comparatively better than the mantis at Nyagatare - I think the chef at Nyagatare could use a refresher course from the chef at Akagera. Everything was mostly okay save the AC in my room which had some technical issues during the night. Otherwise, nice stay.

I enjoyed my 2-night stay at Akagera Game Lodge. A refreshing place to rest between game drives. My room was clean and modern. The view overlooking Lake Ihema is breathtaking. Giovanni was a gracious and welcoming presence at the reception desk, and all staff that I encountered were friendly and attentive. Many thanks for a comfortable stay.

The staff were without exception charming, helpful and well-informed. Giovanni at reception deserves a special mention. For the wheelchair user this hotel is hard to beat. All inside public spaces are on a level and mostly with hard surfaces. The accessible room was genuinely accessible, the wet room perfect except the basin was a little too low to get legs under. Only the pool, which lacked a lift, could be improved upon. Rwanda is a wonderful country for a holiday and this hotel is a lovely base for a few days safari, whether in a wheelchair or not!

The lodge really is nice. That said there are some serious issues. We prepaid our stay via Accor. The front desk staff insisted that I pay again for the accommodation because my receipt for full payment was a mistake. They insisted that I pay via a third party link. I refused and opened an investigation with Accor. Accor confirmed that I had prepaid and I am awaiting an explanation from the hotel - they have not replied to me or Accor in 10 days. I believe that the front desk manager, Mary, and possibly others are running a scam. I discussed this with others in Rwanda and, it seems, Mantis is known for ‘billing issues’. Some basic issues are the food - overpriced and poor quality - and the lack of water. You’re not allowed single use plastic bottles in the park and the hotel only provides two 330ml bottles per room per day. Bring 5+ litre bottles to refill. In short, a good place to stay if you bring water but be careful for fraud.

Amazing service, beautiful hotel. The park is incredible. I hope someday to return. I wish I could have stayed longer. Next time I will stay longer. I manage a hotel in Canada and I am very picky about hotel. This hotel lived up to all of my expectations

A very nice lodge which was the perfect stay after some tent-nights in the Akagera camp sites. Very nice and clean pool and pool area which the kids enjoyed a lot. Also nice and comfortable rooms and a great breakfast with everything you can wish for.

This was my second visit to Akagera National Park and on the previous one, some 10 years or so ago, I stayed here as the NP opened up. It was 'nationalised, then and the service was as expected rather disorganised and haphazard with staff unaware of their duties and management inefficient. Reminiscent of the old Soviet style. So I was looking forward to see what had changed. Brighter booking system via a chain booker helped and after a false start the booking was as I required. 3 rooms on the balcony floor, first in English, 2nd in 'American'. Strangely and disappointingly there was not the usual concessionary price for East African Citizens which I queried to no avail. Possibly associated with South~African ownership? OH well. we had booked and documentation went well. We arrived to find the building a bit brighter and polished and the reception was excellent and a foretaste of what was to be the norm during our three night stay. Our rooms were together on the same corridor but not adjacent so no grumbles there. They were roomy and comfortable with a nice bed, a balcony with reasonable view to the lake in the valley below, and all modern conveniences. Swimming pool in the spacious grounds and adequate car parking in marked out areas. (This was odd as the 'details on booking said no private parking which had concerned us). Plenty of bars both inside the main building and elsewhere such as the swimming pool. Attentive service at all outlets. Meals such as dinner and breakfast were buffet style although the wait staff would bring dishes such as freshly cooked eggs and pancakes at breakfast to our table. Wine and beer at dinner too. The restaurant was noisy with some ill behaved guests to the discomfort of other diners and the staff offered us special service in another room on the final evening which was nice but why the heck did they just not tell the culprits to behave properly or throw them out which is no less than they deserved? Overall we enjoyed our three night stay and seeing the improvements.