Doubletree by Hilton Hotels in Kawarau Falls

Das Front Desk-Personal ist hervorragend .Sehr hilfreich und freundlich . Die Zimmer sind wunderschön .. der im Zimmer Feuerplatz ist ein großer Touch ! Der Spa ist großartig - sehr professionell! Die Nahrungsmittel und Getränke müssen verbessert werden .Stacks sind ok.. Aber als ich ging, 1 Stunde vor dem Schließen sie waren mehr daran interessiert, zu schließen, als sie in meiner Bestellung richtig zu bekommen. Die Bar-Snacks am Pinot-Pit brauchen mehr Vielfalt und gesunde weniger teure Optionen.

Booked a 6 bdrm apartment, in one room we found a pair of disgusting slippers under the bed, a pair of socks left inside the wardrobe, and a bath towel hanging behind the door. Window latches gone off 2 windows and tv in second lounge didn't work. To their credit they did fix one window and taped the other shut - note, sellotape does not keep a window shut for long... There are also no plugs to any of the bathroom sinks - it's pretty disgusting brushing your teeth and looking down the sinkhole at previous guests hair :( We went for the 6 bdrm apartment so we could all be together (& also booked a 2 bdrm for extra family), I certainly paid a premium for this as we could have got a couple of 3 bdrm places for a lot less. I did expect it would be overall cleaner and nicer than what it actually was so was pretty disappointed. The bathroom items provided are basic and no facecloths provided. Only 2 dishwash cleans could be done with what was provided in kitchen. No coffee sachets except decaf, and while there was a hot choc tin, it was almost empty and I’m not using something that many others have stuck their hands in. The dining chairs fabric is disintegrating and bits of the white material end up all over the floor (we would have like to have vacuumed halfway thru our stay because of this but there was no vacuum cleaner or broom). Nowhere on their website (that I found) did it say the apartment was over 3 levels – something my 75 year old mother did struggle with a bit, again this would have been a flag for us. So overall, it was handy being together but the apartment seemed old and tired and really not worth the price we paid. I did email the place to relay all my concerns, they have chosen not to reply to me. I also see on their website they only have reviews that they have sourced from elsewhere (I can't leave this there direct) so they choose the good ones...

With a stay at Lanah Residence in Kawarau Falls, you'll be next to a golf course, within a 15-minute drive of Skyline Queenstown and Lake Wakatipu. This golf lodge is 8.3 mi (13.3 km) from The Remarkables Ski Area and 2.3 mi (3.8 km) from The Kingston Flyer.Be sure to enjoy recreational amenities including a spa tub and a 24-hour fitness center. Additional amenities at this lodge include complimentary wireless internet access, concierge services, and a picnic area.At Lanah Residence, enjoy a satisfying meal at the restaurant. A complimentary full breakfast is served daily from 8:00 AM to 10:00 AM.Featured amenities include express check-out, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.Treat yourself to a stay in one of the 3 individually decorated guestrooms, featuring rooftop private spa tubs and heated floors. Rooms have private furnished balconies or patios. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.