Gastnutzer
14. Januar 2025
It was one of the worst hotel experiences we had, everything from entering the property to staying was very poor on service. we had gone for 2 nights but left in a day. For a small property, the experience started at the gate where they had no idea about check - ins for the day. At the dining hall, it was freezing and they only had one heater, the second was broken. the staff did not clearly speak English or Hindi and couldnt communicate. In our room, the heating was not working properly, the phones were disconnected and the TV was not set up. the fireplace is a joke and after two hours they came and put two pieces of charcol in it, which wouldnt even warm your hands. the list is endless of how bad it was, we checked in at 7 pm and becked out before noon the next day, it was that bad. Aweful service, communication. it just looks pretty in pictures, we had to leave and get our family to a hotel which actually had heating. the place came so well recomended but was not just aweful, it was a scam.
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