Gastnutzer
17. Oktober 2024
I had big hopes for this hotel and, therefore, upgraded my room at the last minute to a high-class room with a jacuzzi. I want to begin with the positives- the view from a bigger (upgraded) balcony was incredible. The balcony was spacious enough to do yoga/ pilates workout. Lastly, the reception always tried their best to help us- so no questions about that. The negatives- the upgraded roo was in fact tiny, it was too tight to open a big suitcase. There is one small boiler, which can't even fill up the jacuzzi and then forget about the shower, until the boiler fills up again. The jacuzzi was not cleaned by the housekeeping team after each use (I used it more than once) Slippers were removed by the housekeeping team and never replaced. The breakfast was so poor and limited; I hadn't seen this in a 3-star hotel, only in hostels. Besides the fact that the food quality in the restaurant was poor, the restaurant staff LIED TO ME twice that they closed, as they didn't want to serve me, so I had to return with a reception manager each time to resolve that. Overall, definitely will not return and will do better research next time
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