Apartments Polynesia Plava Laguna

We stayed at this place at the beginning of august. All in all the accommodation is basic but ok. It looks like after numerous bad reviews they invested some money in refurbishment. Some items from the kitchen were missing, but they were brought to the apartment on request. Animation in the hotel is good. Animation for children starts a bit late, but it is great. BUT all the hell breaks loose when you want to use the pool or take sun beds or umbrellas at the beach!! I will start with the pool: it opens at 8.00 and by 8.05 all the sun beds are taken. At 9 am the pool is empty, just towels everywhere, 10 am still empty, no chance to drop a towel anywhere, 11 am some guests apper, the pool gets full by noon. As we saw what is going on, one morning we put our towels on the sun beds at 7 am before the pool opened. As we came ar 9 am or towels were gone and somebody took our place. To make the story clear, I need to note that the sun beds at the pool are free, whereas you need to pay for them at the beach ( that is the the first time when common sence left this story). So, we found our towels carefully folded at the beach boy, and, as we asked him what had just happened, the respone was: “ I open the pool at 8 am and you MUST stay in line with everyone else at that time and grab a place. Not at 7, at 8 am sharp.” I decided to clear the situation at the front desk ( that was the second time the common sense ran away screaming). There I was told the same story, that if I want a spot near the pool, I “MUST” queue there with towels at 8am or (that’s the best part) MAKE AN ARRAIGNMENT WITH THE BEACH BOY!! Aren’t they on salary??? By the way the only job, what that beach boy does at the pool is running and reserving spots at 8 am for those, who “ made an arrangement” with him, and then sits in a pleasant shade all day long, surfing the net on the phone. When I asked for the manager, the receptionist got passive aggressive, ran way and in a moment announced that the facility manager is not available today and there was no way to contact him. When I asked to show the the rules of using the pool or any legal document where I could find any confirmation of that bizarre rules, there were none. He tried to handwrite a note to confirm the situation, refused to print in out with a stamp or signature. During the while event the poor receptionist was calling someone, running around in attempt to find any legal document, but he didn’t have a slightest idea where they are. The situation at the beach is no better. If you come at 8 am there will be nobody to buy sun beds or sunshades from ( of course no bill issued), you come at 10 am - no sunshades available, just broken ones, for which they charge full price. I suppose that the response from the hotel will be something like: we are sorry you had such a bad experience, we will try to improve and so on, but nothing will be chanced in the nearest future, so if you were unlucky as to book this facility, be prepared to the