Green Mountain 5* Hotel

The Price for room Is ok, people on reception very pro And nice, breakfast great, swimming pools perfect but...just 2 pillows And 2 blankets for 4 people. No cleaning service for 5 stars hotel but we were in appartment So there Is mayby different service. But the disaster Is restaurants ala cart. In Italy restaurant they bring main food And soups after without spoons And in main restaurant we had a digestive problems after dinner. So it Is not bad but it Is 3 stars service. But swimming Area And surrounding Is very nice. We read the reviews of different Hotels in the Area And it looks this Is the best one here:-) it Will be great to improve the service And food ala cart.

NOT service as a 5 star Hotel . Menu in green restaurant is not same as on home page , and we had to leave without ordering food , since waitress did not speak any English. It should state on web site that hotel only welcome’s polish families with children . Not any nice place to be - for any other guest - breakfast buffet, pool , lobby bar and restaurant all has the atmosphere of a child care facility.

We made last minute booking at the Green Mountain Hotel after being massively let down by another place in Karpacz. From the very first minute we were greeted with kindness and professionalism. Nothing was too much of a trouble. All the staff we came across were willing to go an extra mile to make your stay memorable. Our apartament was spacious, comfortable and clean. It was a nice bonus having our own sauna in the bathroom. The spa facilities were well designed and very relaxing. Only the pool area was getting quite busy at times with families with children. Breakfast was very varied and catered for all tastes. It was well managed, so we never had to wait for a table. Food at the restaurant as well as the bar was absolutely outstanding! The best chicken Caesar ever and steak tartare! Just divine. For the nature lovers there a few hiking trails around the hotel, which are nothing short of spectacular. In spite of not being fan of big resorts, staying at one of the apartments still felt cosy and intimate.

To reiterate what some of the previous reviewers have noted, this is definitely not a 5* hotel, neither by international nor Polish measures. I’d rate it maybe as a strong 3* / weak 4*. Where I think this hotel falls short of most is in customer service. Pros: - The location is in a pleasant secluded area, right next to the starting point of a popular hiking trail up to the Sniezka hill. - Breakfast buffet had a decent selection for a continental breakfast. Due to overcrowding, they split breakfast into two slots and you have to tell them which once you’ll be taking in advance. Cons: - I stayed in the two-story suite. While the room was clean, the quality of furniture and interior design seemed Ibis-style cheap (comparing it to what I would have expected at a supposedly 5* hotel). The king size bed was pretty comfortable, though. - Housekeeping service did not replace toiletries even once during a three-night stay. I believe they also did not replenish the two complimentary water bottles. - Room service never took my calls, despite attempts to reach them several times. - They host live shows for children in the main lobby which was always very loud and crowded. In general, the hotel seems to cater primarily to families with young children, so be aware if you don’t fit into this demographic. - Similarly, room sound insulation is not that great. I was woken up by sounds of children sprinting through the hallways. - At check-in they give you a little piece of paper that you can apparently exchange for a towel at their pool. When I was leaving on the last day, I simply left this sheet of paper in the room. Upon check-out, I was harassed by the clerk who demanded that I return it to them. I told him it’s been left in the room, and instead of simply acknowledging this as a fact and having somebody collect it later, he threatened to charge me with a PLN 100 penalty for having lost it, or else demanded I bring it to him. I was never informed about the urgency of having to return a little piece of paper they give you at check-in along with the hotel keys and other brochures; neither did I ever consent to secure it with a cash deposit / penalty (apparently, it says so in fine print on the card). Also, is it really wise to threaten your guests with cash penalties when they tell you they don’t have the towel card on them but, instead, it’s been left in the room? Is the default assumption you’re there to steal a pool towel when you’re paying PLN 900 a night? I later spoke with the hotel manager who confirmed this is indeed their approach, so the issue is systematic. I found this situation very problematic, both from a customer service and honest dealing perspective. Seems to me this is how the hotel makes extra income, by charging guests for lost towel cards. - Same clerk at first requested I pay triple what my bill really was (without showing me the bill). When I made him check, he walked it back and presented me with the actual bill.

We had a wonderful stay at the Green Mountain hotel recently. Room was a great size for 2 adults and a cot. Delicious buffet breakfast with prosecco if you wanted! Close-by to the town, although a big hill if walking back!! Very easy access for mountain walks, straight out the back of the hotel we joined the path to walk up to Snezka! Local italian restaurant did great pizzas for our first night. Lovely indoor and outdoor swimming complex with a play area for children! We felt very relaxed after our 3 day stay, could have stayed for much longer! Thank you Green Mountain!