Gastnutzer
29. Oktober 2023
I am not the type to write negative reviews or complain. But for the money we spent, and the resort’s 5 star claims, I feel I have to say something. Pros: The property is beautiful. Amazing scenery, greenery, and farmland. The room was large but dated, and the food was fine. Cons: The service is extremely disappointing. Most of the staff greeted us without smiles or warmth. My wife and I stayed here for two nights on our honeymoon and the resort did nothing to acknowledge that. Do not expect five star service. My wife and I wanted to eat dinner in the room instead of the restaurant one night, and I practically had to explain to the team how to execute this. Reminding them to include glasses with ice for our drinks, and asking 3 times for a glass of water while I waited. When we arrived, we were told we had full board accommodations including 3 free meals a day. What we were not told is that no beverages besides water were included in this package. As we were checking out, we were informed we still had a bill to settle. I was confused as we had only had 1 dinner and 2 lunches with zero alcohol. It turns out the three soft drinks we ordered for dinner were not included. No waiters told us this or charged us at the restaurant. The staff was rude and cold about this, and insisted I walk to reception to settle the six dollar charge. While this was a nominal fee, the principle was extremely off putting and left a sour taste in my mouth upon our departure. For the amount we paid, the way this was handled was humiliating and incredibly impersonal. The resort is also a two hour drive from the crater floor. If your trip is centered around a Ngorogoro Crater safari, there are surely better and more luxurious options along the crater rim. Unlike our safari in the Serengeti, the crater itself is quite crowded, and drivers are not allowed to go off road, leading to traffic and bottlenecks around game sightings. Felt more like visiting a zoo or a theme park than a true safari. Compared to our true 5 star lodge experiences (Singita and One&Only), Gibb’s Farm was quite a letdown.
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