Lake Naivasha Resort

Well,our experience for the Christmas day 2024 lunch was underwhelming to say the least. We had booked 3 weeks in advance,requested for a table of 11. We had children with us. Come that day, apparently our table had been given out. We were directed to sit under a tree. The staff was clearly overwhelmed. The service was terrible. The hotel clearly bit off more than they could chew. The experience wasn't worth the amount we paid for. The hotel needs to do better for future holiday lunches.

The pictures of the hotel are not what to expect. The hotel is rundown and needs a refurbishment. The gym is poor and the bathrooms in the common spaces and bedrooms need a lot more than a bit of paint. The resort has set itself up for conferences and not for tourists that have come to relax at a pool with mix of excursions. There are no sun loungers available as they are all broken so they offered chairs instead, hardly a suitable alternative. I complained at the reception however the receptionist told me there was nothing should could do for me and asked why I didn't tell the lifeguard. Every night there is buffet however one evening my partner and i asked the waiter if we could have a la carte and she told us that would take 45 minutes but was possible. I will certainly never be returning.

I am one person who likes wildlife from a distance. I was not very happy when I had we are going to Lake Naivasha. I was pleasantry surprised to find that it is such beautiful modern resort. The buildings, grounds are all beautiful. One can see there was a big investment. However, the owners are let down by lack of attention to details. There are many small things with regards to renovation which left a sour taste in my mouth. With attention to details this facility can be world class.

This was my first time at the Lake Naivasha Resort December 15th - 17th December 2024 1. Rooms - They were well ventilated, clean and we had hot water through out our stay. 2. Boat ride to Crescent island was amazing 3. Staff were polite and and very professional 4.Wifi was good through out the hotel even in the rooms 5. Food was good and there was variety 6. The grounds are good and Will be back

The security at the gate would make you think that you are in for an excellent experience but the the plastic plates, melamine cups, inattentive nature of the staff will leave you with a bitter taste. The food leaves a lot to be desired with their overbooked halls and few serving points relative to clientele a nightmare.

I have been to numerous resorts in Naivasha. Lake Naivasha is so far the worst. The rooms, especially the apartments close to the gate had no Wifi, no hot water, no balcony. No value for money. The food was poor quality overall. They need to improve a lot of things if they are to compete with likes of SOPA or Sawela