Aulani, A Disney Resort and Spa

Das Hotel liegt eine Autostunde vom Hauptstrand von Wikiki entfernt. Es gibt viele Aktivitäten zum Spielen. Der Raum ist relativ durchschnittlich (sehr kalt). Es gibt auch viele Thermalbäder im Hotel. Es ist großartig, jederzeit in das Thermalbad springen zu können. Das größte Problem ist das Essen. Nach dem Verlassen des Hotels gibt es jedoch einen Platz gegenüber. Obwohl es nur eine Handvoll Restaurants gibt, schmecken sie ziemlich gut, besonders der Kaffee bei Starbucks, den ich jeden Tag besuche, ist umwerfend. . . Es gibt nur Supermärkte und Restaurants in der Nähe. Wenn Ihr Kind an Magen-Darm-Erkrankungen leidet, müssen Sie ein Taxi nach Wikiki nehmen, um ein Krankenhaus zu finden. Kurz gesagt, es ist ein bisschen langweilig Bleiben Sie länger, da Sie nur jeden Tag im Hotel spielen können und Wikiki lebendiger ist.

전체적으로 만족하고 즐겁게 보냈어요. 수영장 시설이 훌륭하고 넓어 사람이 많아도 쾌적하게 놀수있습니다. 소문대로 먹을게 별로 없어서 불편해요!

This resort is beautiful but still, overall, a disappointment. Our initial impression was negative. We were tired from our flights and lugged our suitcases, etc. in the front entrance to find check-in. (I thought check-in is normally near the front entrance so I was not expecting a treasure hunt for check-in with our bags.) There were no signs telling us where check-in is. Employees were too busy talking to each other or on their phones to help. We went the wrong way initially until we found someone to ask. Apparently, my significant other’s complaint to the check-in cast member (Marley) about the lack of signage violated her ‘safe space.’ After belittling and literally making fun of him (she mocked his complaint and, while literally laughing, said - ‘oh no - now your whole vacation is ruined because there was no sign to check-in’) she said that she refused to check us in and we had to wait for a manager. The manager, Kalei, said that there is no sign because they wanted cast members to assist guests to check-in. Ok - well that was a fail too because they didn’t. Then she said that as a courtesy, she would get us in to a class for Sat that was otherwise full. We didn’t receive confirmation of the class like she said we would - so I’m adding a star on the off chance she is going to keep her word. I’ll change that if she was not truthful. Communication about everything from the location of ice machines to laundry procedures is lacking. This leads to just enough confusion and wasted time to really piss a person off. Imagine, you get to the laundry room to do a load of laundry as a DVC member and there’s a sign saying that you either have to pay for laundry tokens (which is supposed to be included for DVC) or go to the front desk, with your dirty laundry, to pick up tokens. They are super cheap with the tokens at the front desk and don’t allow enough for a full washer and dryer load. Tip: get tokens every day so that you’ll have enough to do your laundry after a few days. Or you can just pay extra for something that’s supposed to be included which seems to be par for the course here. When we got to our room, it was dirty and the trash from the previous occupant was still in the bin. There were also things still in the drawers from the previous occupant. Fine. We learned not to bring anything to the attention of management because they will take it out on you later and talk negatively about guests in private, The whole resort pretty much shuts down at 6pm so it’s no wonder that others report every minute of the daytime is chaotic. Food choices are slim. The location of the resort is terrible if you want to do anything off property. Since the on property vibe is so bad, we did tours, etc. off property and not through Disney. Literally everything you want to see is at least an hour’s drive each way or more in heavy traffic. Our tour was 100% great and the no -Disney Luau was outstanding, but we were wishing we’d stayed at the Holiday Inn Waikiki for th