We reserved 2 nights. Each room has the option of getting kitchen supplies from the front desk. According to the signage in the room, you are supposed to be able to request a full kitchen's worth including: Plates, bowls, mugs, silverware, cooking utensils, pots, pans, toaster, coffee maker and dish drainer. All they had was 2 plates 1 bowl & a 2 pc setting of silverware.(For our group of 4) Nothing to cook in. The room was filthy. Rusted stove, dirty & sticky floors and counters, bathtub had grime, soap scum, & hair in the creases of the tub and shower & the bathroom outlet didn't work.
The next morning we were awakened to water leaking from the kitchen ceiling into the stove, light fixture & on the floor. I went to the front desk to get help & they came & looked & said they would check on the problem. 2 hrs later, no updates. I went back down & was told they were having the people above us move out but nothing had been brought to our attention about fixing our room or cleaning up the mess. By now, it is also leaking from the bathroom ceiling. I spent another hour trying to call customer relations with no luck since this was a Saturday. The Asst GM at the desk was the ONLY desk employee on a Saturday at an airport hotel in June. He called the GM who would not come it to help. Character limit is cutting me off.... Had to move to 2 separate rooms w/o any assistance while ill due to no staff. 2nd room still dirty, plugs not working, rusted stove, rusted out hairdryer, etc..
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