Mountain Twilight & Snow Reflection - Private Hot Spring Villa (Kangding Yulin Flagship Store)

Terrible experience, borderline with a scam. Me and my wife booked the best available room (270° view) with private hot-spring pool into the room. We took the decision looking at the pictures published by the hotel and the description of 270° view on snow mountains: "Tangxia Ge 270° Snowy Mountain Luxury Private Hot Spring Room "Misty Hot Spring and Stunning Mountain View". I don't think we have to comment what we found, everyone can compare the pictures they publish and the reality. The view is obstructed by buildings and no privacy at all because people from other rooms can look inside your room so, while using hot-spring you have to close the curtains. About the hotel hot-spring public facilities everyone can judge the status as well. On top of this when we arrived in the afternoon the hot-spring pool in the room wasn't working (no water). The service said to wait 10 minutes, then at 22:30 they said can't fix the problem. We advised the service there wasn't toilet paper in the room too. Toilet paper never arrived. My wife is Chinese, so no one can claim there was language barrier. We booked two days, we left immediately the second day at 9:00 a.m. without taking breakfast. May 1st holiday ruined, the hotel refused to refund the money nor give compensation.

本來我訂的是標間 酒店給我升級了大床帶私湯的 房間裏面可以泡温泉 他們還有專門的人消毒清洗池子 可以安心的泡 天然温泉 泉眼在一樓小美女老闆還帶我們去看了 還可以點晚餐吃 氂牛肉湯鍋味道很不錯 我們三個人點了128元的 份量很足 。他們家還對寵物友好 還跟我説室外有他們的小草原可以帶我的乖乖去玩 非常貼心

酒店離市區10公里喜歡安靜清幽的可以去哦！ 我定的客房這邊標間 老闆給我免費升級了他們的特色帳篷房，推開房門就像闖入世外桃源，大片小草原綠意盎然，微風拂過時草浪輕搖，彷彿置身童話世界。內部佈置温馨又精緻，設施一應俱全，躺在柔軟的大床上，舒適感直接拉滿 最震撼的是拉開帳篷簾，遠處巍峨雪山映入眼簾，雲霧繚繞間宛如仙境。在這裏，既能享受大自然的靜謐美好，又不失星級酒店的貼心服務，下次出差我一定還會帶朋友來 這次遺憾的是喝了點小酒沒體驗他們的露天温泉 下次一定要體驗一把[害羞]