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Verifizierte Bewertungen
Lage4.4
Ausstattung3.8
Service4.1
Sauberkeit4.0
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Negative Bewertungen(53)
Reno C.
Executive Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2024
Familie
10 Bewertungen
2.5/5
Gepostet am 18. Jan. 2025
As with other reviews, unfortunately, there are crockcoaches in the room in my stay as well. The bed is too hard, pillow is too soft, overall not a good night sleep experience. The hotel overall requires to invest more into renovation and pest control. First and the last time for me as well.
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Gastnutzer
Executive Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Nov. 2024
Single
10 Bewertungen
4.2/5
Sehr gut
Gepostet am 28. Dez. 2024
Clean and big room. Nearby to a park, many eateries, massage shops and Aeon mall.
Limited varieties for breakfast though sufficient to fill up your stomach.
Overall, value for money.
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Antwort der Unterkunft: Dear Valued Guest,Thank you for your thoughtful review! We’re so glad to hear that you enjoyed the cleanliness and spaciousness of your room, as well as our convenient location near the park, eateries, massage shops, and Aeon Mall. It’s wonderful to know that these features contributed to a positive experience.We also appreciate your feedback regarding breakfast. While we aim to provide a variety of options, we’ll certainly look into expanding the selection to offer even more choices for our guests in the future.Thank you again for your kind words and for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay!Warm Regards,Hotel Granada Johor Bahru
Iandao Ng
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2024
Reise mit Freunden
15 Bewertungen
4.5/5
Großartig
Gepostet am 23. Dez. 2024
Hotel room was clean and the amenities are available as what is indicated and advertised. There are many eateries nearby which are within walking distance. AEON bukit indah is just across the road and 24hrs Macdonalds is just next door.
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Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your thoughtful review! We are truly delighted to hear that you had a great experience during your stay. We’re so pleased that you found the hotel room clean and that the amenities provided matched what was advertised. It’s always wonderful to know that our guests feel comfortable and satisfied with the facilities we offer.We’re also glad that the location was ideal for you, with so many convenient dining options within walking distance. Being just across the road from AEON Bukit Indah and having a 24-hour McDonald's next door makes it easy for our guests to explore and enjoy the area at any time. We aim to offer both comfort and convenience, and it’s fantastic to know that these factors made your stay more enjoyable.Thank you once again for your kind words. We are always striving to improve and enhance our guest experience, and your feedback helps us continue doing so. We look forward to welcoming you back soon for another wonderful stay!Warm Regards,Hotel Granada Johor Bahru
Kha Liang
Club-Deluxe-Zimmer (Queensize-Bett)
Aufenthalt im Nov. 2024
Business
2 Bewertungen
4.5/5
Großartig
Gepostet am 27. Jan. 2025
Hotel is clean, the front desk is helpful, breakfast is fine.
Opposite the hotel is Aeon, nearby there are a lot massage centre and eateries.
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Jef Ang
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2024
Reise mit Freunden
1 Bewertungen
3.5/5
Gepostet am 22. Dez. 2024
Very good location, just opposite Bukit Indah Aeon Shopping centre and next to Macdonald's.
But Facilities wise is not ideal.
Gym very small, only got 4 equipments.
Located on ground floor and outside hotel.
Swimming pool also just next to the GYM.
You need to walk out of the lobby, out of the hotel to go to the pool and GYM.
Yet hotel do not provide bathrobe so I don't know how the guest access the facilities.
If rain even worst, no shelter linking the GYM and the lobby.
10th floor supposed to have a Club Lounge and staff told me no longer available...
Food wise is fair.
Some food like pau and hard boiled eggs are cold even tot they are on warmers...
Room wise above average as bed got a bit of light stains and cigar burnt mark.
Toilet glass door silicon already gone.
Face towel not provided.
Got shower gel and shampoo dispenser.
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6/8
Antwort der Unterkunft: Dear Jef,Thank you for sharing your detailed feedback with us. We sincerely appreciate your constructive comments, as they help us understand areas where we can improve and ensure a better experience for future guests.We are pleased to hear that you enjoyed our location, being close to Bukit Indah Aeon Shopping Centre and McDonald's. It’s wonderful to know that our surroundings worked well for you.However, we apologize for the inconvenience you faced with our facilities. We understand that the small gym and its location on the ground floor, as well as the proximity of the swimming pool, did not meet your expectations. We will certainly review the arrangement of these amenities and look for ways to improve accessibility, especially in terms of providing better shelter in case of rain. We also regret the issues you encountered with the food temperature, cleanliness of the room, and the missing amenities like the bathrobe and face towels. These are certainly areas we need to address, and we will be taking your feedback to our housekeeping and food service teams for immediate improvement.Thank you once again for your helpful insights. We are committed to improving our facilities and service to provide a more comfortable and enjoyable stay for all our guests. We hope to welcome you back in the future with a significantly enhanced experience.Warm Regards,Hotel Granada Johor Bahru
CHGG011474
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Nov. 2024
Business
25 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Jan. 2025
Location was very convenient aeon are beside and a lot restaurants
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Anonymer Benutzer
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Aug. 2024
Familie
5 Bewertungen
2.2/5
Gepostet am 3. Sept. 2024
Hotel location is good which right opposite AEON Bukit Indah. But the room is very small and the cleaness was bad with lights not working. Sound prof is super bad and there was customer smashing the door 7am in the morning and no one from hotel cares. The swimming pool is as big as the bath tub and the gym room is smaller than a washroom and right in front of the dinning area with least privacy. Child breakfast is not FOC, staff are very rude and unfriendly. This is the first time staying here and gonna be the last time too. Overall, it is not worth the money paying for.
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Pamela
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Juli 2024
Pärchen
23 Bewertungen
4.7/5
Wunderbar
Gepostet am 25. Aug. 2024
Good location if u staying around bukit indah area. Just directly opposite the mall. Clean and amenities provided.
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Gastnutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Jan. 2025
Business
1 Bewertungen
3.7/5
Gepostet am 7. Febr. 2025
the breakfast is commonly available in most Malaysian hotel of the same Star rated, but the internet is really lousy for business travellers like us, i run out overseas data due to the lousy internet connectivity. Location wise is really good as its near the shopping with many restaurants and relaxation centres around.
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Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your detailed feedback. We’re pleased to hear that you enjoyed our location, which is close to shopping, restaurants, and relaxation spots. We strive to provide a convenient and accessible experience for all our guests.We truly appreciate your comments regarding cleanliness, service, and the breakfast offering. Your input is important as it helps us improve, and we’ll certainly consider it as we work to enhance our offerings.We’re especially sorry to hear that the internet connectivity did not meet your expectations. We understand how crucial reliable internet is, especially for business travelers, and we apologize for any inconvenience caused. Please know that we are working to improve this aspect of our service to better support guests like you in the future.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back soon with an even better experience!Best Regards,Hotel Granada Johor Bahru
Muhammad
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Juni 2024
Single
10 Bewertungen
4.5/5
Großartig
Gepostet am 21. Juli 2024
Oversall stay was good. Plumbing system need abit of improvement. Drain was very slow for shower area. Breakfast was nice. Carpark has ample space even coming in late. Room has enough space to move about. Not very crampy. Our View was aeon tebrau.
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Kristalxy
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2024
Familie
2 Bewertungen
4.5/5
Großartig
Gepostet am 23. Dez. 2024
2nd time staying at this hotel. Good location. Service is good. Will definitely come back again. Thank you.
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Antwort der Unterkunft: Dear Kristalxy,Thank you so much for your continued trust and for sharing such a positive review! We are thrilled to hear that you chose to stay with us again and that you had another enjoyable experience. It’s wonderful to know that you appreciated our great location, excellent service, and overall comfort.Your loyalty means a lot to us, and we’re so grateful for your kind words. We’ll continue to strive to provide the best service and experience for our guests, and we’re excited to welcome you back in the future for yet another fantastic stay.Thank you again, and we look forward to hosting you for your next visit!Warm Regards,Hotel Granada Johor Bahru
Gastnutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2024
Pärchen
3 Bewertungen
3.5/5
Gepostet am 4. Febr. 2025
Decent room at a good location, accidentally over-charged me, but they were nice and apologetic and instantly helped to request for refund
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Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re glad to hear that you found the location convenient and your room comfortable. We truly appreciate your understanding regarding the billing issue, and we’re happy we could resolve it quickly for you. We always aim to provide accurate and fair billing, and we apologize for the oversight.Your feedback about service and amenities is valuable to us, and we will work to improve these areas to ensure a more seamless experience for our future guests. Thank you again for your kind understanding, and we hope to welcome you back soon for an even better stay.Best Regards,Hotel Granada Johor Bahru
Yen Ching
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Nov. 2024
Familie
1 Bewertungen
2.2/5
Gepostet am 24. Dez. 2024
Room does not come with enough tissues and toilet rolls, and staff not responsive to requests.
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Antwort der Unterkunft: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We are glad to hear that you found our surroundings to your liking, but we deeply regret that we fell short in other areas.We apologize for the lack of tissues and toilet rolls in your room. This is certainly not the standard we strive to maintain, and we will address this with our housekeeping team to ensure that all rooms are fully stocked with the necessary amenities. Additionally, we are sorry to hear that our staff was not as responsive as you would have expected. Providing excellent service is one of our top priorities, and we will work closely with our team to ensure that all guest requests are handled promptly and professionally.Your feedback is invaluable, and we will take immediate steps to improve in these areas. We truly hope you will consider staying with us again, as we are committed to providing a much better experience in the future. Thank you once again for your review.Warm Regards,Hotel Granada Johor Bahru
Anonymer Benutzer
Deluxe Zimmer mit Queensize-Bett
Aufenthalt im Jan. 2025
Familie
4 Bewertungen
4.5/5
Großartig
Gepostet am 11. Febr. 2025
Location is good and service is excellent.they allow check out time at 1pm.
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Antwort der Unterkunft: Dear Valued Guest,Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience during your stay. It’s wonderful to know that you found our location convenient and our service to be excellent. We truly strive to provide a welcoming and attentive environment for all our guests, and it's great to see that reflected in your feedback.We're also happy that the extended 1 pm checkout time was helpful to you—it’s one of the ways we aim to offer a more relaxed and flexible experience for our guests.We do appreciate your valuable comments on the amenities and cleanliness, and we will take them into consideration as we continue to make improvements to ensure an even better experience for our future visitors. Your satisfaction is incredibly important to us, and we want to make sure we’re always improving to meet your expectations.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another wonderful stay!Best Regards,Hotel Granada Johor Bahru
sai hang raphael
Executive-Deluxe-Zimmer (Queensize-Bett)
Aufenthalt im Okt. 2024
Familie
4 Bewertungen
4.2/5
Sehr gut
Gepostet am 9. Jan. 2025
Good location near AEON shopping mall and lots of restaurants
Hotel is fairly basic, but does the job.