Southern Sun Gold Reef City

Die Klimaanlage in unserem einen Zimmer funktionierte nicht und blies nur heiße Luft aus. Dies, während Gauteng eine Hitzewelle erlebte. Das Personal versprach immer wieder, dass es behoben wird, aber das ist nie passiert. Durch die Hitze hatte mein Kind immer wieder Schlingenblutungen. Die Mitarbeiter an der Front sagten immer wieder, der Manager werde eine Lösung finden, aber wir haben diesen Manager nie gesehen. Es gab kein Wasser und wir hörten immer wieder, dass Wasser kommt. Wir konnten die Toiletten nicht spülen und mussten morgens auf Wasser warten. Dies ist die SCHLECHTESTE Erfahrung aller Zeiten.

We were moved from the Theme Park Hotel to the Casino Hotel after complaining about the hazards of the refurbishment work underway and workers on ladders staring in at our bedroom window. After a very mediocre dinner at the buffet-type restaurant, we were shocked to discover there was no running water in our room. Despite assurances that the problem would be rectified by 11 pm, we still had no water by the time of our checkout the following morning. Our request for water to be brought up to our room was ignored. It was appalling to have no flush sanitation and no shower before our impending departure for an international air trip. Considering the lack of water to clean crockery as well as the non-the ability for the staff to wash their hands, we were apprehensive of eating the breakfast which was included in our tariff. We turned away in disgust after seeing a filthy piece of cutlery at our place setting . We asked to see the manager, rightfully expecting not only an apology but also a refund - We were told no one in a senior capacity was available. But we would receive an urgent follow-up email. To date, no one has contacted us, despite further follow-ups from me. How appalling that a hotel could rip tourists off like this and not have the courtesy to even acknowledge a serious complaint. Its a travesty that these hotels can claim to be in the "hospitality" industry. Nothing hospitable about them at all. A score of one is too high.