Trip.com Group Country Retreats (Womeiju Jiuzhai Forest Earth-house Joint Resort)

("I hate this place!!!" is what I would have said if the staff had not come to our rescue. During our 3D2N stay, we had moved into 3 different cabins. In the first cabin, the rain shower felt like weak rain droplet due to weak water pressure; then toilet had weak flush that our poop could not be cleared even after 30 over flushes, and then the flush stopped working. We changed into another cabin the next morning as it was already late at night. The second cabin also had issue. When we turned on the floor heating and air conditioning heating for more than 4hrs, it was still not working and the room was still at 3 degree Celsius. It was really cold and we had no choice but to wear our winter gear with heat packs on us, figuring out if the heater would finally work. The staff provided us a portable heater (refer to last picture) as we would not want to change to another cabin anymore. However, our toilet flush stopped working and this forced us to change to the 3rd cabin. This would have been a wonderful stay if the room's basic facilities had worked normally. But thanks to the excellent service of the staff, we could tell they really tried their best to fix the issue immediately whenever we raised the problem. Now for some really good things we appreciate about this place: 1) If you are looking for a nice glamping experience, this is the place to go. The room is beautiful and the view is amazing. (Do check out cabin 8 and 9). You may get to be close to animals too. (refer to picture) 2) If you are looking to enjoy the stars without much light pollution, this is the place to go. (Suggestion to the staff, please replace the street lamps with motion sensor. So that the place can be darker at night for star viewing. Your street lamps are too bright with no cars moving around. Refer to 2nd last picture. This is the brightness of the room with all room lights off. But the street lamp had spoiled the star viewing from the room.) 3) They provide free car transport to fetch you from the bottom of the hill. (Note: Their didi GPS of the hotel is wrong. The didi might drop you half way off the hill. So better request for free car pick up service from bottom of the hill with the hotel.) 4) The communication with the staff via Wechat is fast and responsive. We are already connected with them before we depart from our country. When you reach Huanglong Jiuzhai Train Station, they will also guide you what bus to take and which stop to alight (Hua Mei Sheng Di, not Jiu Zhai Gou Visitor Center) and has their driver on standby to fetch you to the hotel. 5) The staffs are amazing, friendly and helpful. When we faced trouble with our cabin, they responded very fast and did their best in assisting our problem. 6) The room is a smart room. From the moment you open the door, the curtain will be automatically opened for you, the room will have nice music to welcome you. You can also connect your laptop or phone via their Bluetooth and have the whole cabin turned into a surround sound movie theater. Conclusion: Our stay would have been more than perfect if all the basic facilities work normally and the street lamps can be turned off during the night with motion sensor for us to view the stars. I would recommend my friends or myself to come again if they can take my suggestions and fix the place. =) )

Beautiful scenery away from the crowd. Great service and quick response to any enquiry or help that we require. Able to see stars at night!

The location and views, as well as the cabin were fantastic! The temperature in the restaurant could be higher, and more generally the space could use some refurbishment. However, that also prompted us to have breakfast on the terrace in the sun outside which was fantastic.

My stay at Earth House was absolutely fantastic! The cabin was beautiful – spacious, well-maintained, and thoughtfully designed with every comfort in mind. I loved the natural decor, which blended perfectly with the surrounding mountains. We even had a cozy BBQ session, making it ideal for those chilly nights. The location was perfect for anyone looking to escape the hustle and bustle of city life. Surrounded by nature, it offered a peaceful and relaxing atmosphere, while still being conveniently close to the world-famous Jiuzhaigou. Overall, I had an amazing experience and would definitely stay again. If you're looking for a peaceful, cozy getaway with natural feel. I highly recommend this place!

Amazing view, place is a bit secluded from main commercial area, in upper mountain region where you can enjoy tranquil view of mountain ranges; room is clean and amenities are nice; good service as they provided help to transport us to nearest station

The hotel was really beautiful and the staff were very helpful and friendly. Will definitely visit again.