Ocean Spring Resort Chengdu - MGallery

跟朋友一家帶孩子定的兩間酒店房間套餐， 1、到酒店已經下午四點了還沒有打掃完房間，告知暫時半個小時內都不可能辦到入住； 2、套餐內包括的所有項目都不會提前告知，需要你每個自己去詢問，索取相關票據才能使用，感覺像在要的東西，而非套餐內包括的項目 3、酒店房間所有垃圾桶都沒有套垃圾袋，垃圾桶內很多殘留垃圾 4、房間淋浴的水温非常不穩定，從入住當天到第二天使用都是忽然冷水忽然燙水，浴室地面沒有準備任何的防滑墊，非常容易滑倒 5、從酒店前台“要來的草莓採摘卷”（本該套餐內包括的），需要到好幾公里遠的地方採摘，並且草莓採摘園的老闆比較蠻橫，採摘多一點都要按照老闆對外賣的3倍的價格買走，少一分都不行，而且不允許不買走，（誰也不會帶着稱近園裡採摘，對吧？），不買還要報警來威脅我們！無語😓 這個價格大家謹慎購買！

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

不是第一次入住這家酒店了，成都海泉灣美憬閣索菲特温泉酒店的入住體驗讓我倍感舒適。房間乾淨整潔，設施齊全，温泉水質清澈，泡完後整個人都放鬆了下來。工作人員及管家熱情周到，細緻的服務令人難忘。自助餐種類豐富，尤其是麪條哨子令人回味無窮。周邊環境優美，空氣清新，性價比很高，非常適合度假休閑。過兩天又來！