Ocean Spring Resort Chengdu - MGallery

Overall very good experience.Nice for big family with kids and elderlies.Relaxing pace and lovely ambience.Specially highlighting staff named Taylor and 小陈 who are attentive and professional. Love how genuine are them when communicating with the guest.

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

帶寶寶過兩歲生日，選了很久最終敲定這家，事實證明沒有選錯，給我們免費升級了房間，還佈置了房間，體驗感非常棒，私湯很舒服，乾淨衞生，服務也好，酒店環境很不錯，適合度假。小孩玩得開心，老公經常住酒店，都誇這裏不錯，説我定得好哈哈

端午帶着家人去到美景閣蘇菲特，上一次來還是酒店開業。總體來説體驗非常棒，以為端午人會很多很擁擠，沒想到反倒因為酒店足夠大，管理較好，不會讓人在這樣的節假日感受到侷促。 更值得一提的是酒店的服務和解決問題的速度和態度，特別是前台小姐姐，因為我們有老有小，所以問題會比較多，但每次遇到問題，都能得到快速且妥帖的解決～所以大家非常開心 BTW，餐廳味道很棒哦，我們一日三餐都在餐廳用的餐，得到全家一致好評～

非常愉快的一次入住體驗，Victor從入住前就一直很貼心地瞭解我們的需求，提供幫助和建議，最驚喜的是幫我們升級了房型，特別用心！ 環境：環境清幽，安靜舒適，適合一家人度假放鬆 設施：提供了足夠的小童用品，尖鋭的地方還貼了防撞角，細心，酒店裡的小童樂園有滑梯和沙，再加上湯池，夠小朋友玩了 服務：特別棒，所有工作人員都很熱情、周到，會及時詢問用餐體驗、入住感受，並及時給予反饋。 下次還會帶家人過來度假！

住宿環境，十分一流，已經入住過一次了，這邊是第二次入住，每次入住感到賓至如歸，不僅僅是硬件設施，更多的是服務人員的笑臉和熱情，走在路上，掃地阿姨會非常熱情地笑臉相迎，問候，並且熱情指路，湖邊一站也會有保安師傅熱情講解划船，尤其是前台的Roro，服務特別熱情，特別賓至如歸，提前得知生日，提前有了佈置，預見和滿足客人的需求並製造驚喜卻又不突兀非常感謝她的安排，前台的Corey也十分熱情，主動作為管家添加了微信，即使下班，也會提前微信發消息過來，很細心一個小夥子，處理遺留物也處理得非常好，下次還會再來