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Lage4.7
Ausstattung4.6
Service4.5
Sauberkeit4.6
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Negative Bewertungen(39)
Gastnutzer
Superior-Zimmer, Gartenblick (Queensize-Bett)
Aufenthalt im Okt. 2024
Pärchen
14 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Dez. 2024
Ski in ski out
Good service and high quality of food and everything
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Antwort der Unterkunft: Thank you for your affirmation of the overall service of Songhua Lake Seibu Prince Hotel, your recognition is our greatest encouragement, we will continue to improve the quality of service, look forward to your next visit, I wish you and your family and friends a happy life
Gastnutzer
Superior-Zimmer, Gartenblick (Queensize-Bett)
Aufenthalt im Jan. 2025
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Febr. 2025
One word: Amazing! The staff was friendly and helpful, The front desk staff is very efficient in checking in,especially 石雨婷,李佩航,邱思羽making me feel welcome from the moment I arrived. They were quick to answer any questions I had and were always willing to go the extra mile to ensure mystaywasenjoyable. I appreciated the ir professionalism and willingness to assist me with anything I needed. The room was cozy and comfortable, with a nice view of the city. I appreciated the attention to detail in the decor, which gave the room a warm and inviting feel. The bed was soft and plush, and I had a great night's sleep. The bathroom was clean and well-stocked with toiletries. Overall, I was impressed with the room and felt right at home.
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Antwort der Unterkunft: Dear Valued Guest, Warmest greetings from Songhuaseibu Prince Hotel! We are absolutely thrilled to receive your glowing review and to know that your stay with us was nothing short of "Amazing!" It brings us immense joy to hear that our staff, especially 石雨婷、李佩航、邱思羽, made you feel welcomed and well taken care of from the moment you arrived. Your kind words about their friendliness, efficiency, and willingness to go the extra mile have been shared with the entire team, and they are truly grateful for your recognition. We are also delighted that you found your room cozy, comfortable, and thoughtfully decorated, with a view that added to your experience. Knowing that you had a great night's sleep and felt right at home is the highest compliment we could receive. Thank you for choosing Xiwu Prince Hotel, and for taking the time to share your wonderful experience. We look forward to welcoming you back soon for another memorable stay!
Christian Siegfried
Deluxe-Zimmer, Gartenblick (Queensize-Bett)
Aufenthalt im Okt. 2024
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 24. Nov. 2024
We had a wonderful ski weekend at the Lake Songhua Seibu Prince Hotel in China. The hotel’s location is perfect for skiing, offering easy access to the slopes and stunning views of the surrounding area. The staff went above and beyond to make our stay comfortable and memorable—they were incredibly friendly and attentive. The rooms were clean and cozy, with all the amenities we needed after a day on the slopes. The hotel’s dining options were also excellent, with a variety of delicious meals to choose from. We highly recommend this hotel for anyone planning a ski trip to the Lake Songhua area!
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Antwort der Unterkunft: Thank you for your affirmation of the overall service of Songhua Lake Seibu Prince Hotel, your recognition is our greatest encouragement, we will continue to improve the quality of service, look forward to your next visit, I wish you and your family and friends a happy life
Bobby Flanagan
Deluxe-Zimmer, Gartenblick (Queensize-Bett)
Aufenthalt im Sept. 2024
Familie
2 Bewertungen
4.5/5
Großartig
Gepostet am 5. Okt. 2024
There was an incident prior to check where we asked for late check out and were told that was ok. Instead we had a person come to our room and say we needed to leave “now”. It was all confusing and upsetting. We love the hotel and hope to come back.
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Antwort der Unterkunft: I'm very sorry for not being able to bring you a satisfactory experience, due to the peak of the holiday passenger flow, the room is more tight, it is true that there is no room and late check-out, looking forward to your next stay, we will make up for your regrets, looking forward to your choice of Prince Hotel again.
Gastnutzer
Deluxe-Zimmer, Bergblick (Queensize-Bett)
Aufenthalt im Aug. 2024
Familie
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Okt. 2024
Seibu Prince Hotel is excellent, we had a wonderful stay here, would for sure stay at this hotel again when we visit SongHuaHu Lake next time without doubt. Special thanks to Ms Shi at the reception desk, she is the kind of Hotel representitives who can make sure her clients be respected and heard and felt. Also, they have a lovely restaurant we would love to recommend to everybody.
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Antwort der Unterkunft: Thank you for choosing Prince Hotel, we are very happy that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to welcoming you again!
PCH
Superior-Zimmer, Bergblick (Queensize-Bett)
Aufenthalt im Dez. 2023
Reise mit Freunden
22 Bewertungen
4.0/5
Sehr gut
Gepostet am 1. Febr. 2024
The location is great like a city centre but the facilities is not enough in the room. However, the spa here is various
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Antwort der Unterkunft: Thank you for choosing Seibu Prince Hotel,We are pleased to be honored to serve you,hope that our sincere service will bring you a more comfortable experience. The hote staff sincerely looks forward to your visit again!
Nasih Ali
Superior-Zimmer, Gartenblick (2 Betten)
Aufenthalt im Mai 2024
Single
23 Bewertungen
5.0/5
Hervorragend
Gepostet am 4. Sept. 2024
The place was amazing. Beautiful and great view. Plenty of things to do. My wife and daughter was very happy during our stay. Will definitely stay here again
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Antwort der Unterkunft: Thank you for choosing Prince Hotel, we are very happy that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to welcoming you again!
Gastnutzer
Deluxe-Zimmer, Gartenblick (Queensize-Bett)
Aufenthalt im Nov. 2023
Familie
5 Bewertungen
4.0/5
Sehr gut
Gepostet am 22. Dez. 2023
- Expensive
- Convenient to ski in and ski out
- Front desk did not explain all the benefits entitled by occupants, eg free coins for kid arcade, free warm bags, discount for spa, etc.
- Food is too salty even for spaghetti, not only traditional Northeast Chinese food
- Good ski resort but nothing else to tour around nearby
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Antwort der Unterkunft: Dear guests, thank you for your comment of the hotel! We are sorry for your experience during your stay at the hotel. We have notified the relevant departments to remedy the problems you put forward (facilities and equipment, swimming pools, swimming pools). Your valuable feedback is very important to us, and we will share your comments with the relevant departments to improve the quality of our services. If you come here next time, I hope to book our hotel again and give us a chance to apologize. Looking forward to coming back again!
Gastnutzer
Superior-Zimmer, Gartenblick (Queensize-Bett)
Aufenthalt im Aug. 2022
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Sept. 2022
Goodgood
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Antwort der Unterkunft: 獨樂樂不如眾樂樂。盼君歸兮,把酒言歡憶舊事,暫拋塵世紛與擾。小V試問君,常來可好~
Antwort der Unterkunft: 感謝您對松花湖西武王子大飯店的肯定,針對您所提出的問題我們會定期開展服務意識培訓,優秀服務員工進行經驗分享,培養員工的服務意識和職業素養。管理人員加強現場監督管理,及時發現並糾正員工的不良服務行為。泡池區域清潔消毒由每日一次提升至固定早晚各一次,零客户時段視情況增加清理頻次;活力中心休息區域增加消費區域提示牌,儘量避免閑散人員逗留;已與度假區值守巡檢民警溝通,客流集中時儘量減少巡檢頻次。您的寶貴意見是對我們最大的鼓勵,我們會繼續提高服務質量,期待您的下次光臨,祝您及家人和朋友生活愉快