Leonardo Boutique Jerusalem

A bit disappointed of the hotel, picture looks super nice but in real it’s not like that at all.. room are very dark and super noisy receptionist not very friendly or welcoming, breakfast is fine but on the basement, you don’t really want to stay at the restaurant.. Plus they put tones of conditioner and body lotion but zero shampoo and shower gel. Last thing, zero consideration on sustainability or ecological question (towel or amenities)

We had a great experience at the hotel. Yummy breakfast and very nice staff. The room was beautiful with a nice coffee corner. The price was right. נהננו מאד מהשהות שלנו במלון. צוות מאד אדיב. בקבלה קיבל אותנו אמיר שהיה מאד נחמד. ארוחת הבוקר מאד עשירה והחדרים מחודשים ויפים.

Though we are returning guests and have been satisfied in the past, this visit over the Jewish New Year was not satisfactory. The wheelchair accessible room we had booked for my disabled wife and me was not available and the stony faced receptionist made no apology whatsoever. She eventually offered to move us to "more suitable" room than the one we had been given next to our family - sending us to a different floor to an even less suitable room that the wheelchair couldn't even get into! We had to beg to get the original room back. Again no apology for the inconvenience. So my wife could not get into the bathroom or onto the balcony. The breakfast was scheduled to start at 7am - but the buffet didn't open till 7:30 when we were already leaving. For dinner on the second night we invited extra guests and were 10 around the table. Dinner was listed as finishing at 10:30, but at 9:30 we were asked to leave as they wanted to close the dining room - we exited by 9:45. Very disappointing.

Excellent location. But that's about where the positives end. Fairly soul-less and dated corporate small hotel. Small room (my room couldn't even fit the chair at the desk at the foot of the bed. Service at check in and breakfast was indifferent and quite unhelpful. Breakfast was not great by Israeli standard. Parking was very limited and somewhat chaotic. Your park is not held for you. Front deck continues to sell car parks so that if you leave there may not be a carpark for you when you come back (happened to me) . The whole experience gave off Ramada 3 star vibes. I did expect better. The location really is superb. Close to old city, downtown, and everywhere we had to be. But I can't recommend this hotel. Very average experience overall

Am staying at the hotel. was very happy with the breakfast selection at the hotel. the food was great. Sufian was always around and very helpful. All the staff in general was very attentive to all of our needs. great!

Great hotel with great staff. The location is the smack in the middle of everthything you need to do From the front dest to Sufian, the restaurant manager, everyone was very helpful. Anything you need by breakfast, Sufian will be there. Oh, and great food