Shō Hotel Penang

Günstig gelegen in der Nähe des Udini-Platzes und eines Tesco-Supermarkts. Sehr neues und modernes Design, die Zimmer waren geräumig und haben mir sehr gut gefallen.

Das Hotel ist recht neu und die öffentlichen Bereiche sind sehr schön gestaltet, insbesondere der Pool und die Bar, die eine super entspannte Atmosphäre bieten. Die Lage ist nicht schlecht, allerdings benötigt man ein Grab, um nach George Town zu gelangen. Das Personal ist freundlich und das kostenlose Getränk pro Tag ist eine nette Geste.

the room is HUGE! location is just outside where tourists would usually go but grab is easily accessible. the pool seems a little too exposed so i didn’t use it. but i had a really comfortable stay. there aren’t many amenities in the room such as shavers and toothbrush, no handsoap even which is a little strange for a 4* hotel. in any case, i enjoyed my stay and will probably return in the future when i visit Penang again.

This was my second visit, returning after one year, and I noticed there have been some changes in the management. Overall, the stay was still pleasant, but there are a few areas that could be improved. The cleanliness could be more carefully checked, as we found a used medicine bottle under the bed. However, I would like to thank the housekeeping team for the anniversary setup — it was very nice and sweet, and we truly appreciated the effort. On the other hand, the staff at the café could be more friendly and respectful. There was no greeting upon departure time and when we were receiving the welcome vouchers, it felt as though we were asking for freebies. The staff did not smile and only responded when we asked questions. I hope the hotel can provide better staff training to improve the guest experience, especially for a 4-star hotel.

Very good experience!! My kids like Sho Hotel so much.. Very clean and the beds are so comfortable ❤️ very new hotel..

Overall, the room is good. However, the toilet door does not have a lock, which is inconvenient for a family trip. In addition, there is no hook near the bath area in the toilet, which is another drawback.

A Disappointing Stay at SHO Hotel, Penang Rating: ⭐☆☆☆☆ (1/5) If you are looking for a comfortable and clean stay in Penang, I would strongly advise looking elsewhere. My recent experience at SHO Hotel was highly disappointing due to poor hygiene, subpar construction, and a lack of attention to guest requests. During the Stay: Hygiene & Cleanliness: • Dirty Towels: The towels provided were visibly stained and did not feel fresh. • Poor Room Prep: It was clear the room hadn't been properly cleaned before my arrival. There was a lingering, pungent smell of formaldehyde which made the air feel toxic and uncomfortable to breathe. • Odorous Plumbing: The toilet area had a persistent smell coming from the pipes, indicating a drainage or maintenance issue. Room Quality & Comfort: • Paper-Thin Walls: The rooms appear to be made of simple partition boards. Because of this, the soundproofing is non-existent. You can hear everything happening in the hallway and neighboring rooms, making it impossible to get a quiet night's rest. Service & Management: • Ignored Requests: I had made specific arrangements and requests via Trip.com prior to check-in. Unfortunately, the hotel completely ignored these notes and failed to prepare the room as requested. The "renovated" look of the hotel hides significant issues with build quality and basic hospitality standards. Between the chemical smells and the lack of cleanliness, it didn't feel like a safe or professional environment. I would not recommend staying here.1

The hotel exceeds my expectations. The room has sleek interior design and is spacious and clean. The amenities look new and well maintained by repurposing rooms in the 15th floor. The lobby and the complimentary coffee is great too! Location wise, not much going around the hotel but grab is easy and quite near to Georgetown too. It’s just that my room has a weird smell near the bathroom (probably from sanitation/sewage) because it smells the same in the toilet near the swimming pool. Not a dealbreaker because the smell is quite contained and you won’t smell it from your bed or anything but it may be the first smell that welcomes you as you enter the room as the bathroom/toilet is area is just beside the door.