Holiday Inn Resort Jekyll Island

Some of the front desk staff were less than friendly. It felt like helping us was inconvenient. We asked about the shuttle when we checked in. We were told there were no staff to drive it. The shuttle was one of the factors in deciding in this hotel. Also when we checked in we were told we missed out on amenities by not booking direct. Basically the only breakfast option was a full buffet. Consider a continental option. Our room was visibly clean but we found a girls swimsuit from a prior guest. The fridge and coffee maker were nice. It seemed many of the guests come annually. We enjoyed borrowing bikes for a ride around part of the island. Tours of the island depart from this location so that was convenient. We needed additional towels si we called the front desk. It rang several times before being answered. We were told to please hold then after 4 minutes. We were disconnected. We tried two more times being disconnected each time. We ended up going down and getting the towels. We came by another time with a question and couldn’t find the front desk staff. Another guest found them chatting with a coworker down the hall. This was the same case when we came to check out on another day. The pool was nice and well maintained. The beach area is very small. The bike paths are great, We may or may not stay again.

The hotel grounds were well kept and absolutely beautiful. Everything was super clean and the staff all friendly. We had an amazing view of the ocean from our second story balcony. We will definitely visit again!

The staff were all fantastic at both the hotel and the restaurant. Only complaint is that our coffee maker didn't work

Cleanliness was our biggest issue. items were left in room by prior occupants. Entire room was not very clean. Recognize that maintaining a waterfront resort is challenging, but this complex needs updating.

We loved the Hotel manger she and her employees were over the 5 star rating with customer service, the restaurant 24 was excellent every morning we had Amy and Jenn and they were amazing. We will be back every year now and hopefully will always have room with a view

From the moment we arrived, the service was warm and welcoming. The view right outside our room from was absolutely stunning—even with a partial beach view The room was clean, spacious, and had everything we needed for a comfortable stay. The beach itself was just steps away—clean, not overly crowded, and perfect for relaxing or taking a morning walk. There were also great restaurants within walking distance, which made everything super convenient. Whether you’re looking to unwind or explore the coast, this place has it all. I’ll definitely be coming back.