Very terrible check in process! The Cust service lady (Liu) required us to pay extra cash for 3rd person during on webcam communication with her, which we have fully paid through TrIp.com for 3 adults with breakfast! Luckily we managed to contact TrIp.com about this extra changes things required by hotel, trip.com have confirmed our booking is fully paid, and Trip.com called twice to the hotel, then settled! It took an hour wasted just waited the clarification process!Beware of these kind of scam !!!! Will not recommend this hotel to my friends and relatives for sure !!!
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