Ramada by Wyndham Jalandhar City Centre

Niet klantvriendelijk

Was here for one night on a business trip . The location of the property is central, close to markets and business area . Room size for a very good with adequate lighting . Hotel is well maintained. Breakfast options are decent and spread is good , staff is courteous.

It was bad right from check in as we did not get the rooms we requested. We had requested two inter-connecting rooms. Upon checking in were told the interconnecting rooms for us were one room with a king size bed and one with two single beds, this was not an option. We had to settle for two separate rooms which were the old un-refurbished rooms. The a/c was difficult to switch on and off as the button was temperamental. To everything the staff seemed unsure, just stare at you and fall silent, then did that head shaking thing. It was hard to see who was in charge on any given day. The next morning when I looked out of the window to see the view from my five star hotel, I was shocked to see the wasteland of what is behind the neighbouring properties. There was rubbish everywhere, abandoned buildings and a *** urinating up against a wall. On some nights rubbish was burnt there. It was a disgusting sight to see everyday of my stay there. I just do not know how they think they can get away with calling this a 5 star hotel. This booking was just money down the drain. I had booked my wife and myself for the one room as a double occupancy, however, she was not booked on. We only found out about this when she was being charged for her breakfast. So I had to pay there and then. I do not know if this is human error or the booking app, but my God what an inconvenience. Her stay here was dreadful. The laundry of her clothes was very bad, two of her Indian suits were ruined and her night pyjamas were returned to us burnt when ironed perhaps. No mention was made of this when the clothes were returned to us, no explanation, no apology. She was so upset by this that she refused to send any more clothes to be washed. The towels were not always replaced and laundry was not always collected, despite both things being requested in person. On one occasion I was charged for laundry which was their own pillowcases and had get a refund. They really could not tell this was the dirty pillowcase they had left behind and I contacted reception to tell them about this? There is no communication between the staff and different departments. On a number of occasions we saw other guests arguing at reception or with the managing staff about the hotel facilities or their stay in general. We were not alone in our gripes. Children were disturbing us playing in the corridors night and day. Had to inform whoever was on duty to round them up. There are a number of banqueting rooms were events are on day and night. This added to the busy atmosphere. A wedding party one night ensured our sleep was disturbed. Restaurant staff was very nice Restaurant was always lacking in something or another: cutlery, teacups, napkins, a well set out place on a table. They actively steered you away from ordering from the menu, wanting you to have the pre-arranged buffet instead. The food was bland, repetitive and after the first two days I dreaded going to the restaurant. Tokyo bar, supposed to be Jap

Absolutely great experience, service and hospitality!! The facilities are brilliant and our room was totally awesome!

We were traveling from US and vising family in Jalandhar. We thought Ramada brand was somewhat known although we never stared there in the US. Given the limited options besides the local hotels, we booked a non-smoking room. When we checked into the room, it was full of smoke stink. The staff was kind to change the room when we shared the feedback but it took them a while to get us the new room. After a long journey, we were just sitting and waiting for our room to be ready and after 25 minutes, we were moved. As we were unwinding into this new room, we saw a person walk by our balcony and we were all like, what? Turned out there was construction going on next door, and there was a big hole in the wall. The access point for workers were through our balcony. Instead of complaining again and waiting for another 30 minutes for a different room, we decided to manage our expectations. It would have been nice if we knew about this ahead of time. We had to close the curtains through our stay, felt like we were somewhere in the basement with no natural light. The furnishing were as if someone armature assembled it. There was no way to know how the doors to the cabinets were to open, no knobs or area to hold the door to open, or which side the door will open. Although it was marked as a suite, the finish was of a low level motel. They only had to shower towels for a party of 3, no iron in the room and so on. After we checked out, we were well on our way by the time I realized that I forgot my Airpods pro in the room. I called the hotel and they told me they will look for it can call me back in a few hours. I told them I can see the Airpods on my iPhone (find my device) to be at the hotel. After waiting for about 3 hours, I called back and was told they did not find it and accused me of leaving it somewhere else, not in the hotel. I can still see the Airpods pro in the hotel through find my device as of this writing – one week after we checked out and back in US now. Meeting family in Jalandhar was the only high of our trip there, everything else was a disaster. Never ever would I stay in this Hotel in the future or recommend anyone to try it out.

Hotel is centrally located . Food and services are really good. Must try Tokyo Will come back again for sure….