Gastnutzer
30. Dezember 2024
I'm extremely disappointed with my recent stay at ozaki heritage The most basic amenity, water supply, was nonexistent throughout my entire stay. Yes, you read that right - NO WATER SUPPLY for the entire duration of my visit.
*Issues Encountered*
- No water in the bathroom sink, shower, or toilet
- Unable to brush teeth, wash hands, or take a shower
- Had to rely on bottled water for drinking and basic hygiene
- Hotel staff seemed unconcerned and unapologetic about the issue
*Unacceptable Experience*
This is unacceptable for any hotel. The lack of water supply made my stay uncomfortable, inconvenient, and downright unpleasant. I would not recommend this hotel to anyone.
*Advice to Management*
Get your basic amenities in order before expecting guests to pay top dollar for a subpar experience. Invest in a reliable water supply system and train your staff to be more empathetic and solution-focused.
*Warning to Potential Guests*
If you value your basic human needs, such as access to clean water, stay far, far away from this hotel
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