Residence Inn Jacksonville Airport

Cannot Believe this is a Marriott property. Upon entering, the hotel had a damp, musty odor. Apparently, they were aware as they had two huge noisy floor fans running to dry up whatever was causing the smell. While staying for two nights, we changed rooms THREE times. The first desk staff was friendly but not empathetic, nor did they have any authority to provide solutions other than changing rooms. Of course, there was no manager to address any concerns (at least that's what we were told). According to the number of cars in the parking lot the hotel was no where near full however our first room was on the 3rd floor down a long hall to another hall with a room on the end that had us looking at a wall. The toilet was running, and although they did send maintenance to fix it, we just didn't want to take the chance it would start running again through the night. Next up was another room which had water on the floor and the carpet was damp. Since we saw housekeeping on the floor, we thought they had just mopped the bathroom and left water on the floor. However, once I got up to go to the bathroom, it was obvious there was a problem. The toilet was actually leaking, which caused more water on the floor that left your shoe print in it once you stepped in it. Finally they moved us on the top floor around 9:30p. Had they done that, initially, the review would have probably been higher. This room didn't seem as though it was a part of the same hotel. Very clean, no running toilets or leaking toilets, and most of all, there was no musty damp smell. No one took any ownership for our horrible experience. I was told once the manager returned, she would call me. I haven't received a call, but if she did call, she certainly didn't bother to leave a message so I could return her call (no accountability ANYWHERE). If this is how the management staff leads by example, now I know why the front-line staff is so insensitive to the needs of their customers.

This place is a no. Generally, this chain is very good. I'm not sure how they have let things fall to this point at this property. The young lady who handled check-in was great. Everything else was not good. Two of the three switches at the entry to the room did nothing. There was a broken piece of a plug laying on a counter. Not sure what that was for. The room was so damp that the carpet was literally moist and black mold or mildew grows across the ceiling. Management knows the place is in need of a paint job, because someone did some "touch-ups" here and there with paint that did not match the original coat. One of the lights next to the bed did not work. I plugged into the other outlet on the same plate and it lit up, but you have to wonder what's happening in that box. There was only one remote for two TVs. See the photos of the dead bugs on the bathroom floor. Yeah, we stayed. The room was non-refundable, and I didn't see the bugs until the morning when I moved the shower curtain. Grabbed a couple of muffins and a banana, unwilling to try the cooked food, only to discover mold on one of the muffins. (Wrapped, pre-packaged). A fitting parting gift from an over-priced, badly neglected hotel. You've been warned.

I would love to give this property 5 stars. Really, I would. I am staying here for an extended period of time while renovations are being completed on my house. The property itself is well maintained. All the amenities are great EXCEPT for the internet connection. Right now, there is no internet access in my room. We are going on THREE DAYS. This happened last week, too, and the internet access was unavailable for almost 48 hours. Twice. In a week. I need internet access in order to work. The hardest part is that since the internet works in the lobby - where I am writing this review- the hotel staff just doesn't care that I have no access in my room. They shrug their shoulders and look at me with a blank stare and tell me either 1) that there is nothing that they can do about no internet access in my room or, 2) that "they are waiting for a call back from the internet provider " THREE DAYS

First room not clean garbage from previous party left under sink pizza donut boxes. Asked to switch rooms then while in our room 9 pm received threatening note under our door to leave in 2 hours or we would die! Police were notified by us . Hotel front desk blamed kids for making a prank. NEVER STAY AT THIS HOTEL! Police arrived after we left and called us to file report. Several rooms got threatening note.

I work for a consulting company where we regularly travel for work and stay exclusively at Marriott Hotels. The service I received at this one stood out! Lauren at the front desk was the most friendly and helpful person in service I have spoken to in a long time!

We stayed at this hotel from September 8-10th. The hotel is a nice facility, but needs much maintenance. The hallways have nice lights, but many have wide assortments of bugs in them. Upon arriving in our room we placed several items in the refrigerator, only to find out it was turned off. On our first visit to the bathroom, we noticed several "splatters" which had not been cleaned (see UV photos). One of the shelves by the sink had a washcloth nicely arranged on it, but was off the wall and simply sitting on the counter. Later that evening, when my wife went to take a bath, we found the bathtub plug was broken and would not plug. Afterward, when pulling out the sofabed, we found it too was broken, causing it to slope downward. Also, there was no blanket for the sofabed. The front desk promised to bring one up within five minutes, but it never arrived. On the bright side, the morning breakfast was nicely done. However, many items were missing serving utensils which encouraged guests to serve themselves with their own utensils. It may seem like I am just complaining, but this is what we experienced for two days. Even later that day in the fitness room, the sanitizing wipes we pulled out of the large container on the wall, were dry and crusty. They provide 24-hour coffee in the lobby. However, when I went to get some in the afternoon it was cold. When I asked at the desk, I was told, "It is filled with fresh coffee in the morning and used to stay warm all day. Other people have said the same thing! Maybe we need new containers." I think this violates food safety regulations where I am from! Usually after staying in a Marriott, I recieve a satisfaction survey. After this stay, I did not and it is now apparent why. It appears they have enough negative feedback for now. After this amazing experience, I called and spoke with the General Manager, Andrew Staude. He was friendly and professional and even promised a generous concession for our inconvenience. Sadly, over three weeks later, the concession has never been processed and Andrew refuses to take or return my telephone calls.