Hotels in der Nähe von Hodges Stadium, Jacksonville

Ich arbeite im Kundendienst. Das ist das #1 Produkt, über das wir mit unseren Kunden sprechen, ich kann mich nicht daran erinnern, als ich das letzte Mal dieses Serviceniveau erhielt, von der Eincheckung, um uns mit unserem Gepäck zu helfen, zum Server, der uns Erfrischungen bringt, Zur Generalmanagerin, die zu unseren Hunden kam. Darius war unser Diener, der mir geholfen hat, alles aus dem oberen Teil meines Autos zu bekommen. Zachary, Keymoe und Euryo waren auch erstaunlich (Bitte lassen Sie mich wissen, ob ich Ihre Namen falsch geschrieben habe). Wir haben bereits unseren nächsten Aufenthalt gebucht.

Terrible customer service. There was a nationwide outage of the computer system, and the front desk staff couldn’t complete check in fully. Their only solution was “we can refund you.” There ended up being about 10 of us in the lobby that Manager Wyn wanted to refund and send us out to sleep in our cars, rather than find a creative solution to get us checked into rooms we had already reserved and in many cases already paid for. This was three-hours before a large concert at the Jacksonville stadium that many of us had driven in hours to attend. And because it was a huge concert night, all surrounding hotels were sold out. Manager Wyn exhibited absolutely zero concern for customer service, and zero compassion for our plight whatsoever. She only cared about clinging to a line about company policy. The system could see our names and reservations, and the keycard machine worked, but the machine wouldn’t let them take the final step to have us sign the stay agreement. Many of us suggested they let us sign manually, and we could all come back to the desk later when the system was back up. The manager was not at all willing to entertain creative solutions to get us into our rooms. She didn’t care that we would all have nowhere to sleep, and was just concerned about protecting herself with the shield of “company policy.” The worst, most offensive thing - they called the cops on the 10 of us in the lobby! Like its unreasonable for us to be upset with the customer service.

Der Angestellte an der Rezeption war herzlich, das Einchecken war schnell, das Zimmer war sauber und komfortabel, das Frühstück war reichhaltig, die Einrichtungen waren komplett, der Transport war bequem, der interne Parkplatz kostete 8 Yuan und die Sicherheit war hoch.

Die Lage des Hotels ist recht gut. Nah am Strand. Gehen Sie zum Spiel und gehen Sie direkt zum Boot. Es handelt sich um eine Hin- und Rückfahrkarte. Das Frühstück ist lecker und nicht teuer. Asiaten sollten es mögen. Abgesehen vom Parken ist es etwas schwierig. Andere Einrichtungen sind nicht schlecht.

The two points are for the view and location - that’s it. There looked like a pee spot on the toilet seat. If that’s not clean, then what is? We always pack wipes, thank goodness. We would have checked out early, but we were there as part of a package. There were rust rings in the shower. I should have packed my Soft Scrub. In the lobby bathroom, when reaching for the button to courtesy flush, the switch was grimy. We did cancel our extra day after the package was over.

Es war großartig. Ich sage immer hier. Sehr sauber, sehr glücklich hier zu sagen.