Yagyu No Sho

I DON’T recommend this ryokan! It fails to deliver the quality of service that matches its pricing. Firstly, having a few bugs in the room might be tolerable, but finding them emerging continuously from the futon and mattress is unacceptable. Around midnight, bugs resembling termites started appearing from the bedding. We had no choice but to call front desk for assistance. Despite their efforts, the staff couldn't contain the infestation. Instead of offering a room change, they simply replaced the futon and mattress. Having stayed at luxury hotels worldwide, I've never encountered such an issue with bugs in the bed. This is intolerable, and the hotel’s response was inadequate and disappointing. The quality provided does not justify the cost. I have stayed at many onsen ryokans in Hakone and Izu, where the occasional insect might enter through the window, but the bedding has always been clean. Even at less expensive hotels, I've never experienced anything like this. It was extremely unpleasant. We couldn't rest or relax here. Even after the bedding was changed, insects occasionally appeared on the floor, and we spent the night worried they might crawl back into the futon. This is not the standard I expect from a luxury establishment like Yanagi no Sho. I am deeply disappointed. Telling someone that I had to call staff at midnight to deal with bed bugs would make it seem like I was staying at a roadside motel. The next morning, I voiced my complaints to the hotel’s general manager, who offered apologies but no substantial compensation. I recorded videos and took photos of the bugs on the bed. I won’t be returning and will advise my family and friends to avoid this place. Moreover, the onsen’s cleanliness was also a concern. The outdoor bath had leaves and insects floating in it, and the bottom was littered with dead bugs. I even took a photo of a large spider in the indoor rest area. Finally, the dinner was underwhelming and not worth the price. Despite hearing high praises about the food at Yanagi no Sho, the meals at other ryokans in Hakone and Ito, which cost half as much, were far superior. The only satisfactory aspect was the polite and attentive service from the dining staff. They were very courteous and meticulous in their service. The overall ambiance of the hotel was decent. I hope my unpleasant experience was an isolated incident.

素晴らしいお宿だと伺い1歳の子どもを連れて行ってきました。 修善寺温泉街の繁華街からは少し離れていますが徒歩圏内で、 地元の住宅街をのんびり眺めながら歩いていると木々の中にひっそりと柳生の庄があります。 入口には玉砂利が敷き詰められており良い音が響き、 建物に入ると入口から室礼が美しく、今回は修善寺で取れた新米の稲が飾られていました。 群雀の絵画もとてもお宿の雰囲気に合っていて素敵です。 建物は至る所に職人技が感じられ生け花も綺麗。 今回一番お手頃なお部屋に泊まらせていただきましたが、 お部屋は広々としており掘りごたつや土間もありますし、 お風呂は家族4人で入れそうなくらい広い。 お部屋の中も床材や木、壁や天井など色んな工夫がされており、 日本建築の美しさを堪能できます。 お抹茶とお菓子を出していただいた後露天風呂に向いましたが、 少し階段の上り下りがあって歩きますが、お風呂は広々としており緑も美しいです。 温泉の後は修善寺温泉の人力車でお宿まで往復の30分コースでお願いした後はお楽しみの夕食です。 夕食の時間になって部屋付きの担当の方が挨拶に来てくれたのですが、 とても愛らしい素敵な方で色々とお気遣いいただきました。 お料理は評判通りの素晴らしさで色々と手が込んでおり楽しくも美味しい。 部屋食で温かい出来立てのお料理を持ってきていただけるのは嬉しいです。 その後お布団を引いていただきお部屋のお風呂に入って就寝。 お風呂は温度を調整していただけるので、熱いお湯が苦手なので39度でお願いしました。 お布団はシングルサイズで少し厚みがあるので小さい子連れだと少し窮屈なのと転がり落ちるのが心配かもしれません。 うちの子は暑かったのか早々に布団から抜け出し畳に寝ていました。笑 夜間も露天風呂が開いているので、もし夫婦で来ていたらかわりばんこに温泉に行くのも良いですね。 朝ごはんもさっぱりと美味しくいただき、もう一つの露天風呂にさっと入ったら、 売店で販売していた入口にも飾られていた修善寺の新米と名産のどんこを購入してお部屋でチェックアウト。 お見送りの玄関では女将さんがご挨拶してくださったのですが素敵な女性でした。 子連れで伺えるお宿としては本当にトップレベルなのではないでしょうか。 本当に素晴らしい滞在となりました。 また是非家族で伺いたいです。

My wife and I just returned from an incredible 1-night stay at this ryokan. We really enjoyed our time, including the room, the dinner, the private outdoor onsen in our room, and the beautiful little onsen town of Shuzenji. The stay is very private - all rooms were booked during our stay, but we never heard nor saw another guest. We woke up early in the morning and went for a walk to the top of the forested hill above the town where there’s a great view of Mount Fuji, then returned in time for the beautiful breakfast in our room. Service was wonderful, with minimal language barrier. We would love to come back again some day. Shuzenji is about 1.5 hours from Tokyo on a combination of Shinkansen to Mishima, then local train to Shuzenji, then it’s a 10-min taxi ride from the station to the ryokan. You can also take the daily Odoriko Express (the regular Odoriko, not the super fancy Saphir Odoriko) straight from Tokyo Station to Shuzenji, but it’s 2 hours and doesn’t give you much flexibility when you travel. On our way to Tokyo, we ended up having the taxi take us all the way from the ryokan to the Shinkansen station in Mishima, which was 8,000 yen and faster and more comfortable than the local train. If doing this again, I may also consider renting a car in Mishima so as to have more freedom to explore the surrounding area around Shuzenji. It may be helpful to know that the ryokan is adjacent to a street that runs through town. We stayed in the Ichiju room, which was one of the largest rooms at the property. I was a little surprised that the view from the front of the room was over the front of the ryokan and the road. The road was not terribly busy and it wasn’t a big deal, but know that all rooms are not looking out over a bucolic garden as the pictures may suggest. Our onsen was on the side of the building and was completely private.

The stay at Yagyu no Sho was very magical. The room that we stayed in was on the second floor with its own private bath. It was a very large room with many small rooms within. The room was very clean and felt luxurious. The service staff were wonderful. A special shout out to Taeko. She made our stay extra special with her wonderful demeanors. The meals were amazing both for dinner and breakfast. They were so abundance and beautifully made. They offered public bath within the facility and they were clean and well kept. Recommended !

1人の時間ができたので週末のリトリートに一泊滞在しました。 部屋も良い、料理も美味い、温泉も良い、そして接遇も良い。全部揃っています。

桂川のほとりの桜が満開の頃お邪魔しました。 今回は萩の部屋でした。半露天風呂があり、小さいながら庭もあります。 華美ではないが、スプーンカットしてある床など、細かいこだわりが感じられます。 食事は1年半程前に料理長が変わられたそうですが、以前と変わらずとても美味しかったです。 玄関の桜が華やいでいるのがとても印象的でした。