Hoshino Resorts Kai Ito

When I arrive at the front door of the hotel, there is no guidance and we have to carry out heavy luggage to walk up the stairs. Meanwhile, no staff helps us at all. After that, there is no staff to greet us when we go inside the lobby of the hotel. Being a superior hotel, I don’t expect that we need to stand in front of the check in counter during check in. After several minutes, we finally being assigned to sit for the check in process. As it’s pricy of this hotel, there are many many choices with excellent service and food if you pay such amount or even cheaper.

本來看在星野集團旗下、預訂了這家。酒店位置不錯、離車站不遠。但是總體不如預期，晚餐非常一般，最過份的事房間的衣櫃裏有一床團的亂七八糟的被子，打開衣櫃的瞬間真的是很難名狀。去前台投訴了下、道歉的態度不錯、本來以為至少派人來清理下、結果啥都沒動

酒店大堂很寬敞，一進門就很舒服。庭院也很美，温泉非常好，空間大，室外景色也很美。我們定了四人房間，有客廳，空間佈局很好，很喜歡