Lakeside Park Hotel & Spa

Been going to the hotel on and off for 20 years and now I think it's the best it's ever been. Amazing food amazing staff amazing service. Afternoon Tea today was outstanding all very fresh home prepared sandwiches and scones and bottomless pots of tea all for under £25 a head which is amazing these days. Staff are a delight and management are very hands-on and approachable. Never stayed being local residents but the rooms look great. We have had lunches and dinners there and in the summer the decking is open and the views over the Lake are amazing.

Lakeside What a disappointment! I hope the management read this as their staff were not interested. Where do I start. We had prebooked. The spa is very small and was very busy. The staff are very rude and unhelpful. The steam room was not working as they were waiting for a bit to fix it, so it would have been nice to have let us know before we had arrived. No robes included perhaps it would have been a nice touch to offer this as a gesture of compensation for no steam room. Changing rooms and showers did not look clean. Lack of changing facilities also. Afternoon tea. There were pieces of food under our table from previous Customers I can only assume. Tea arrived and was luke warm. Afternoon tea tier tower was put in front of me and plate of sandwiches in front of my partner. We then had to rearrange the table ourselves so they were in middle of the table. Sandwiches were ok, scones were very nice warm and light. There was lots of jam and cream. Cakes were revolting. This was £78 for spa! And afternoon tea for 2 it was not worth it and very expensive. Not a good experience, I am a local and would not advise anyone to visit this hotel it is a discredit and a disgrace to what the Isle of Wight has to offer. This hotel had just been closed for maintenance and refresh for the whole of January. It still looked tatty and things not working. Staff at this hotel have no idea if service, they are robotic. Management of this hotel needs a wake up call. There is a limit to how many people will book unsuspectingly you will eventually run out of customers.

I had high hopes for the Lakeside Hotel, but this place was a total disaster from start to finish. Let me break it down: 1. Location: Yes, it’s by the lake, but the view was ruined by filthy windows that clearly hadn’t been cleaned since the last ice age. Plus, the so-called “peaceful surroundings” were anything but – constant noise from delivery trucks and loud guests made it impossible to relax. 2. Rooms: Small, outdated, and musty. The bed felt like it was stuffed with rocks, and the “luxury bedding” they advertised turned out to be a threadbare duvet and a lumpy pillow. The bathroom? Moldy tiles and a shower that alternated between scalding hot and freezing cold. 3. Service: Where do I even start? The staff were indifferent at best, rude at worst. When I politely asked for extra towels, I was told they’d “see what they could do.” Spoiler: they did nothing. 4. Food: The absolute worst part. The restaurant served cold, tasteless meals that even a microwave dinner would outshine. Breakfast was a sad spread of stale pastries and watery coffee. 5. Cleanliness: Don’t even get me started. Dust everywhere, mysterious stains on the carpet, and a lingering smell of dampness in the hallways. It felt like staying in a run-down motel, not a “premium lakeside retreat.” Thankfully, my trip was salvaged when I discovered The Albion Hotel, just a short drive away. What a revelation! From the moment I walked in, I was treated like royalty. The rooms were spotless, the staff attentive, and the real highlight? The food. The Albion boasts the best chefs in the area, and it shows – every meal was a masterpiece. Whether it’s a perfectly cooked steak or a decadent dessert, their kitchen delivers excellence every time. Do yourself a favor: skip the Lakeside Hotel and head straight to The Albion. You’ll thank me later. Rating: 1/5 for the Lakeside Hotel, 5/5 for The Albion Hotel.