Planet Hollywood Adult Scene Cancun Resort

Estuve en este hotel hace 3 años para mi luna de miel y recién abría sus puertas y regrese por que había tenido muy buena experiencia. Primero diré lo bueno, el personal, se desvive por atenderte y hacerte pasar un buen rato, la comida es muy variada y tiene buen sabor y los meseros son muy diligentes. Ahora las áreas de oportunidad, da tristeza ver como están dejando decaer este hotel, los pasillos están sucios, falta pintarlos, elevadores con moho y sucios. Paredes sucias, ralladas y con falta de mantenimiento, humedad en los techos y manchas negras. La habitación tenía mal olor a humedad y moho, tanto así que me provocó asma. En la piscina, no funcionan los velos de agua ni los chorritos en el área de adultos. Compre el servicio star, pero NO VALE LA PENA!!! tienes que estar recordándoles a los meseros y bartenders que quieres licores premium y en la piscina, el área STAR es familiar, es decir, llena de niños, si eres STAR pero quieres estar en el área de adultos, los meseros no pueden ir a los bares star ni llevarte la comida del área STAR, los restaurantes, las reservaciones, no existen, desde que llegué no había espacio en prácticamente ninguno de los restaurantes, tienes que llegar de paracaídas y rezar por que te puedan atender. El aire acondicionado, fatal, en el lobby familiar el aire no se sentía y el en restaurante Cocina Mejicana el aire se dañó y así estuvo por al menos 2 días. En realidad es lamentable que vayas con altas expectativas y te encuentres con tanta dejadez de parte de la administración o de quien sea responsable de mantener este hotel en óptimas condiciones, como debería ser, dado el nombre y prestigio de Planet Hollywood. Ah! Y para completar, cuando hice checkout, se nos quedó en la habitación un GO Pro y aunque llamamos rápido, mágicamente desapareció, aun espero respuesta de un email que envié desde las 11:30 am del día 29 de julio. Día de mi checkout. En resumen, hay muchas otras opciones, que quizás valoren más tu dinero. I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work. I paid the STAR service, but IT'S NOT WORTH IT!!! you have to be reminding the waiters and bartenders that you want premium liquors and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, in other hand restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you. The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It's actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, my GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be worth your money.

Our Butlers Yomelly & Issac did a great job with all our special requests and helped us celebrate a birthday. They went above and beyond & it was worth it to have the star class for this service!

The place is great! Facilities and amenities great! Customer service, waiters/waitreses amazing! Food was good but not great. Drinks cheap alcohol.

Great family or couples resort. Lots to do onsite. Beach was not as good as others. But not terrible. Clean rooms and resort. Pretty good food too.

Facilities were nice and well-maintained. Food was good and there were plenty of options. We really enjoyed the live entertainment.

Overall an excellent stay at planet hollywood cancun adult. We booked 2 junior suites, the rooms were lovely, clean and had nice views from the balcony. The food was great, but my one complaint is that they had just implemented the new app reservation system and it was not explained that you could only book one day in advance for dinner reservations during check-in. There were no reservations available so we went to concierge for clarification, the gentleman told us he wasn't that familiar with the app but that we probably wouldn't be able to secure any reservations for the week...unless we did the time share presentation...not cool. Once we found out (by going back to front desk) that you can only book one day ahead ...we were set, enjoyed the buffet for first two days and had no problems with securing future reservations (highly recommend Brava). We sometimes had to break up our party of 5 to secure a reservation but the restaurants were very accommodating and still sat us all together. The resort is beautiful and there is so much to do there that we were never bored. The beach area and pools were a lot of fun (although pools and lazy river water are quite cold). The gym is first rate, and the shows were entertaining. Highly recommend this resort - especially for families.

We checked in and they gave us a room with two double beds when we booked a king bed. They said that ******* doesn’t get first priority when choosing rooms so my husband and I slept in separate beds the entire trip. This was our babymoon, our last trip before the baby comes. Worst experience ever and I will never book through a third party after this experience.

The workers were amazing… but the hotel was dirty and outdated… the food by the pool was extremely limited and the restaurants were hard to get into without a reservation… the beach was beautiful but not enough chairs or umbrellas… the food wasn’t the best in the restaurants

The reason this property received 4stars instead of 5 is because of the food and having to use the app to reserve restaurants. Our entire stay I couldn’t get a reservation at any restaurant so you have to just show up besides that I had a wonderful time.