The hotel its uniq & pretty with full of iranian tradition & ethnicity, But the service & the staff need to be incourage & upgrading. 1. Passport need to be left at reseption for Guarantee your stay. For someone who travel arround the world , Ive never seen in this world there is a hotel who insists to “hostage as collateral” your Passport! the staff reseption hotel said that its their regulations that they have keep the passport until you check out! If they want gyarantee, or my data, the could just copy or scan it & if they want a collateral or guarantee, they can just ask for some amounts as Deposit Money! that should be fine, & make sense, but keep d passport? Come on, this is nonsense regulation. Even the staff difficult to explain to me what kind of the regulations that they have, In this situation, im insist not to gv my passport with them. as Forign who entering this country for traveling this is not exceptable, Maybe for local tourist or citizen, leaving their ID at d reseption is common thing, but for forign / touris, passport its not a jokes that i can easily give with stranger at d reseption of the hotel. you need to modified & updating your regulation like other 4* or even 2* hotel. Soo at the end they allowed me not to put passport as a guarantee of the room. 2. Lack of work ethic. The employee giggles & making a jokes each other infront of the guest. After a very long arguments, finally they gv us the room, the card key & our luggage to concierge guy, Instead of taking care the bag, Both of them are talking, giggling as if im not there, waiting for them! I was waiting for a few minute for them until i have to stop their giggles with a very strong gesture! sunch not professionale employees doing all this gesture infront of their guests & its During their working hours! Im sure they r not pay for gossiping! 3. Careless with visitor Convenience. I was having buffet breakfast in d restaurant hotel. since its high season, breakfast was packed & yah its was a very busy morning, I choose a table in d middle of the room, I hang my coat on my chair & 15 mnt after while we are in d middle of eating, the cleaning service with a huge of trolley full of trash waisted food from other costumer , they just pass away through my cair (without paying attention to the guest who are in d middle of eating,& it caused the trolley hit my chair & my coat get smashed !! thanks to them that morning my coat smell like garbage. It’s too Pitty because the hotel actually very pretty with the blossoms flowers But the staff , their hospitality is soo low . 4. Last but not least , they gv us room in front of the corridors & the room is not soundproof, Having a noisy neighbor plodding his feet & talking at the d corridor infront of the room such a dissapointed experience. To returning stay at d hotel, maybe we better try another option, But to return in d city, abseloouty YES ! The city is Full of historic &
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