Pagoda Lifestyle Hotel

Half renovated with work ongoing Room smelled stale Poor breakfast

In general the hotels in Italy usually don't live up to my standards as many of them are a 'bit' outdated so I was surprised to find this modern hotel when I was searching the internet. As the pictures on the internet show, the main theme is white and natural rocks, which give the hotel a contemporary look and feel. The rooms in the hotel were spacious, both the bedroom as well as the bathroom and very clean. The staff responsible for the rooms was nice and generous with new towels and other amenities. The breakfast was included in the stay and offered a good variety of local food as wel l as other breakfast options like yoghurt and things like that. The hotel is close to the harbor, just a 5 minute walk to the hotel. The hotel is however a bit difficult to find especially the first time or after sunset as it is tucked away at the end of a somewhat dark alley. The bus station is located about 10 minutes from the hotel and excellent to explore the island, but make sure to avoid the bus at rush hour as it can be very crowded (mainly if you want to get on the bus along the route). Overall a nice stay, to explore the island.

Avoid this hotel at all costs! We booked this for 1 night and had to change our itinerary. Shortly after booking, I emailed and received no response. I then called and spoke with a woman who said she would give the message to the reservation manager. I have since emailed six times and called 2 additional times. I finally reached out to American Express travel who I booked with and they reached out on my behalf. This ridiculous hotel would not make an exception. Unreal! I have always been able to work directly with hotel if something were to come up. I have never experienced such horrible customer service. Or lack there of. Couldn’t be bothered to even respond to me. Shame on me for booking a nonrefundable. Now I’m out over $600. If you’re looking for great customer service look elsewhere. Speaks volumes on how one would be treated upon arrival.