Hotels mit WLAN in Kelapa Dua

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

The check-in process was very fast, taking only a few minutes, and the receptionist was very friendly. I had complained that the air conditioner in my room wasn’t cold, and the technician quickly came to check and fix it. Overall, I was satisfied with my stay, but the bedsheet had some stains, which made it look less clean.

Wenn Sie dieses Hotel betreten, ist das Zimmer sauber, die Lage am Straßenrand ist ok, das Parken ist ok, der Preis ist ok, suchen Sie sich einen Ort zum Essen neben dem Hotel, es gibt viele Orte zum Verweilen Draußen in der Gegend ist der Service in Ordnung, das Frühstück ist auch in Ordnung, es gibt eine große Auswahl, der einzige Nachteil ist, dass es keinen Wasserkocher im Zimmer gibt. Halten Sie es sauber, damit es bequem ist und hoffentlich werden die Einrichtungen besser 👍🏻

We stayed here for a staycation. We stayed here for a family-cation. The hotel room was quite nice, but for a family-cation it is not recommended, because the size of the swimming pool is very small, the relaxation area is also inadequate, more suitable for business or solo travelers who want to enjoy the hotel room. Check in process took forever, with super longgg queue, have to wait almost 1.5 hours until we can enjoy our room.

Als wir zum vierten Mal hier waren, war das Zimmer wie immer sauber und komfortabel, obwohl es bei unserer Ankunft nach Zigaretten roch, der Fernseher keinen Ton hatte und die Dusche Probleme hatte. Alles kann gut gehandhabt werden. Das Frühstück war dieses Mal enttäuschend, da das Servicepersonal nicht gut war. Das Hotel war voll mit Gästen, aber an mehreren Tischen waren Schilder für externe Gäste angebracht, die nur zum Frühstück ins Hotel kamen!!! Infolgedessen konnten wir keinen Sitzplatz ergattern und stattdessen bat uns das Personal, draußen zu sitzen, im Raucherbereich, der relativ unbequem war (es gab zwei weibliche Angestellte, die schmutzig waren). Dadurch war unser Frühstück alles andere als appetitlich, besonders als wir mit dem Essen fertig waren, war der Tisch noch leer, d. h. die Gäste waren noch nicht da!! Der Rest ist okay

The staff is so friendly and helpful, one of the staff was very careful and aware of their customer. He was helping me from the drunk guy.

The hotel location is at the center of Serpong. Spacious and clean hotel room. The food at the Chinese and Italian restaurants are good. The hotel staffs are very friendly and helpful. I will stay there again next time for the next visit.

bagus ko uda sering kesini, kolam renangnya aja yg kecil bgt, tp overal buat budgeting hotel atau transit ok

Cannot understand why cleaner always open the toilet door after his cleaning. Once I back to room, i can smell toilet smell. I have been using this hotel since last year. Evey month 2~6days. All rooms that I used... some bad smell in the room. So far ok based on the price, but I can seel its quality down than before. Door lock does not working well, all the time I need to change my cardkey. So far ok because it is cheap hotel. Oh 1 more.... I can see cockroach in the resto 8floor near coffee machine. Dishes always have finger mark from workers. Not hygine.... Best hotel in cheap level. Thats all. Hope they improve it....

Im 2. Tag wurde der Rezeption aufgerufen, um den Vorfall zu berichten, und das Personal kam innerhalb von 10 Minuten, um den Leck zu inspizieren. Das Personal schlug vor, uns in ein anderes Zimmer zu verpacken und zu bewegen, ein Stock unten. Sie halfen uns, unsere Gepäck in das neue Zimmer zu bewegen. Das Frühstück war eine Vielzahl. 10Min. zu einem großen Mall, Sumarecon Mall. Auch vieles Nahrungsmittel in der Nähe. Insgesamt werden wir hier sicher wieder bleiben, wenn wir nächstes Mal nach Jakarta kommen.