Baymont by Wyndham Indianapolis West

Room was clean and tidy, but the TV didn't work, had sound but no picture, the curtain rod was bent and coming of the wall, shower curtain rod loose and unable to hold curtain, light fixture over the sink was crooked and coming off the wall, hair dryer plastic housing splitting open at the seem, linens were clean and there were No roaches or bed bugs

The front desk was very nice and the room was very clean.

Very clean and nice people has nice tubs in certain rooms as well

The rooms were clean but the huge downfall was when I arrived to check in the staff let me know all the rooms on the first floor were taken it didn’t bother me until she told me that the elevators DON’T work! My poor husband I had to drag and LIFT EVERYTHING to the upstairs by the stair case provided. Upon booking it didn’t say that the elevators didn’t work etc because I would have never selected this hotel if it had stated that the elevators didn’t function. It didn’t really have the space I was needing had my 5 kids with me. Upon arriving you had to also give a $100 deposit which is understandable so I gave it in cash and when we were on a time crunch when it was time to leave, packed and ready to go we had cleaned up our room nicely I told my husband to let the staff know about us leaving since they had to check the room so I could get my $100 deposit back. The man said in 1 minute but he still had not had someone check the room until 10 min later during the wait I went to check out the breakfast I was NOT impressed yes there’s coffee and about 3 choices of cereal and oranges and muffins but that’s all I saw. The man than handed my $100 deposit and then we left. Staff were respectful! I will say if you’re bringing your kids I wouldn’t book here unless you’re going solo or a couple or friends etc not really kid friendly as far as the elevators not working. The girl that I bumped into while walking up the stairs said that the elevators hadn’t been working for TWO years!

Property was clean. Not perfect but clean enough for a one night stay. Check in process was okay. Other than the front desk person trying to tell me my credit card was denied when he swiped for incidentals and me having to prove to him that it was approved by showing him my banking app that said transaction was approved. The room did have an odor that was trying to be covered up by a container of odor eliminator. The bathtub drain was completely clogged and front desk said they would look at it. The room otherwise was ok. Just dated. We appreciated that we had two king beds. The a/c worked amazing.

The room was not clean, blankets had blood stain, shower curtain had an old Loofa. Staff was wuick to supply clean items

The held a 100 dollars on my credit card, the credit back to my account is in pending but not applied, shady! I still don’t have my receipt for the bill, they were nowhere to be found at checkout. The smell of grass was everywhere, especially in the parking lot. I don’t trust these people.

Staff was fine--quick and helpful. Room was clean and bed was comfortable. The air works great. The bathroom was falling apart in some areas like the towel rack hanging off the wall. Everything worked though. Parking was easy with plenty of space.

It was a pleasant and comfortable stay. The room could have used an air freshener. Breakfast was very good.