I am writing to formally share feedback regarding my recent booking at the Days Inn & Suites by Wyndham Indianapolis Airport on April 6, 2026, and to request a full refund due to the unacceptable condition of the room.
My partner and I traveled to Indianapolis for the Final Four championship game and checked into the hotel at approximately 5:00 PM EST. The check-in process itself was smooth; however, upon entering our room, we were immediately met with extremely unsanitary conditions.
Specifically:
• Towels in the room were visibly dirty, with stains and hair on them
• Bed linens had noticeable cigarette burns
• Overall cleanliness of the room was far below any acceptable hospitality standard
The condition of the room was so concerning that we did not feel comfortable staying there at all. As a result, we made the decision to leave immediately, did not use the room, and instead drove back to Chicago after the game—despite having booked the stay in advance.
This was, without exaggeration, the worst hotel experience I have ever had. The room was not just below expectations—it was completely unacceptable from a cleanliness and basic hygiene standpoint.
Given that we did not stay overnight due to these conditions, I am requesting a full refund for this booking. I would also strongly caution others against staying at this property based on our experience.
I appreciate your prompt attention to this matter and look forward to your response.
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