Countryside Suites Kansas City Independence I-70 East Sports Complex Hotel

Air conditioning was ok, my bed didn't have power to the side outlets or lamps. One lamp was missing the light bulb entirely, and the corner lamp the bulb was hanging out by the wire. TV would turn on but remote wouldn't switch channels or do anything besides turn it off and on. No trash bags provided. Staff was informed and promised to send maintenance, never arrived.

The room was bare bones. Pillows were scarce, only one set of towels in the room. Took so long to get the towels, I ended up just drying off with a hand towel. $10 cash only fee that isn’t advertised and they didn’t even have change for a $20. Terrible experience

DO NOT STAY HERE. Smells like cigarettes, staff allows people to ask you for money in the lobby. They wanted an extra $40 per person in the room and refused a refund. Terrible place.

The lady at the front desk has a very nasty attitude, she also completed fraudulent charges on my account and told me that she wasn’t going to refund them! I immediately called the 3rd party company to get my money refunded, I also gave her the keys back to the rooms I reserved because after that kind of service I refused to stay there or do business! Never again! I have never received that kind of treatment at a hotel!!

The staff was pleasant and nice. However when I got in the room there was duck tape on the door above the “deadbolt” area (safety concern). I notice there was partially empty toilet tissue and no replacement toiletries. The shower area did not look clean there was a ring in the bathtub as though it wasn’t cleaned and disinfected, also it appeared it needed to be recaulked and some type of tub paint or sealant over it maybe just outdated. There was crumbs left on the table and tv stand did not appear to be cleaned had concerns the beds sheets was not replaced. I traveled with my own fitted sheets and blankets, it came in handy.

Everything worked great, front desk staff was very pleasant. The only complaint I have is that there appeared to be what looked like blood stains all over my rooms carpet. Other than that, things were good.

Had a terrible experience, requested them to clean the room several times but they didn't do it at all. Staff were rude , they didn't even let the doordashers to get inside hotel and I had to walk outside to grab my order. On the desk, they charged me extra money in CASH and denied to get paid through card in the name of property tax ( although my stay was fully paid in advance through online ). I would never recommend this place to stay to anyone.

Even though I had prepaid via ******* , I was charged an additional $10 in cash as a penalty for using *******. ******* said it was an error on their part for not listing that as part of the amount? They should have refunded. Room was nice but short on pillows, blankets and toilet paper.

Wasn’t the fanciest place I’ve ever stayed in, but I’ve stayed in much, much worse. Bed was clean, AC worked great (I like to sleep in a meat locker), shower was hot, and so was the coffee. What more do you need?