Comfort Inn & Suites Independence

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

I eventually asked the manager to cancel this reservation and she did. However we drove 5 hours to have to pack back up and find another place to stay. That was frustrating as this could have been so easy for them to be honest about what is happening at the hotel rather than hide it in the reservation 5 pages deep. The bigger problem is the lack of communication when you book a room here. Read every page of the reservation because they hide very valuable information regarding your stay that would be important to most guests. When asked for some compensation off the room because it was not what I expected the manager pulled up there site scrolled through about 5 pages of info and showed me a tiny sentence that I was supposed to see. Just be upfront with guests. Do not make your guests read all the fine print to see that what you offer on the front page as amenities are probably not available.