Holiday Inn Express San Diego South-National City

Check in was very easy and the staff were friendly and attentive. Our first time staying in San Diego and we’d definitely book the same hotel again.

It is important for hotels to maintain a high level of cleanliness and sanitation, especially during these times where hygiene is of utmost importance. Guests expect and deserve a clean and healthy environment to stay in, and it is the hotel's responsibility to provide that. Finding a poop stain on the toilet seat is not only disgusting but also a huge concern for guests' health and safety. It is unacceptable and should not have happened in the first place. The hotel should take immediate action to thoroughly clean and disinfect the room to prevent the spread of germs and bacteria. In addition to hygiene issues, the service at the hotel was also lacking. As a guest, it is reasonable to expect a certain level of professionalism and attentiveness from the staff, especially at the front desk where guests check-in and have their first impression of the hotel. However, this was not the case during my stay. I hope that the hotel management takes my feedback seriously

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