Grand Palladium Imbassaí Resort & Spa - All Inclusive

Nosso fim de semana foi muito bom. O resort é muito legal e organizado. O atendimento é maravilhoso e q comida também. A única coisa que não gostei é que nos colocaram em um quarto cujo chuveiro era separado por um vidro fosco e quem tá no quarto consegue te ver tomando banho, etc. Aquilo não tem qualquer propósito e é extremamente constrangedor quando se viaja com amigos. Mas o pessoal do hotel se propôs a fazer a mudança de quarto. Nos rendeu boas risadas.

O resort é maravilhoso, as instalações são bem cuidadas e a atenção dos funcionários impar. Minha única ressalva é quanto chegar à praia, principalmente com crianças, pois há um caminho um pouco longo.

Alguns funcionários trabalham de super mal humor

Excelente opção de resort all inclusive !! Quartos espaçosos e confortáveis !!

Hotel all inclusive com bom custo benefício

I am writing to express my dissatisfaction with my recent stay at the Grand Palladium Imbassaí Hotel, where I returned after a visit in 2017. Unfortunately, my experience this time was disappointing, and I would like to highlight some points that I consider important. 1. Decline in Service Quality: I noticed a significant drop in the quality of services offered compared to my previous visit. 2. Signature Level System: The implementation of the "Signature Level" caused discomfort for other guests. The common areas are poorly marked, and I often found myself in awkward situations when entering areas considered restricted. If the hotel intends to offer this kind of exclusivity, I suggest creating truly separate areas for Signature Level guests. 3. Pool Under Maintenance: The main pool, where the swim-up bar is located, was under maintenance during my stay. There was no information about this on the app or website, which I find unacceptable since we paid the regular rate and could not enjoy one of the hotel's main attractions. 4. Exclusive Bar: I had an uncomfortable experience when trying to access the Bossa Nova bar, where I was informed that it was exclusive to Signature Level guests. Additionally, we encountered the same issue with the vans that take guests to the beach, causing further embarrassment. 5. Room Minibar: Upon our arrival, the minibar in our room was almost empty. We had to request twice for it to be restocked, which is not expected at a hotel of this standard. Overall, my rating for the hotel would be a 5, compared to an 8 for the staff, who were extremely polite and welcoming during our stay. We were a group of four people (two couples), and the unanimous decision is that we will not be returning to the Grand Palladium Imbassaí. Thank you for your attention, and I hope these issues are addressed to improve the services. Sincerely,

Hotel and staff amazing Everything Perfect Food delicious Comfort room I really recommend Beach service amazing and beautiful Congratulations to Jomar and estrela ,mel you made totally difference in our lives Thank you so much I really appreciate 🔥🥰❤️

We had a great stay in the hotel, the only thing that should be improved is the food quality, specially in the restaurants Porto Fino and Sumptori.