Britannia Inn Hotel

There were bed bugs in the room and all over the bed i asked for the manager but the manager was not around. I want a refund

I was greeted badly of their reception staff (black girl) because of my Google review. She couldn’t accept the review that I left her which I honestly experienced on the day I stayed on this hotel. But she repeated again in very bad way how she treated me, shouting at the reception. She really had bad attitude. She shouldn’t be working as reception giving bad image to the business establishment she work with. Highly not recommend this hotel to anyone if she’s working, Avoid as much as you can.

Rented this hotel to save some money, but regretted it after we got the room. The Wi-Fi doesn't work at all !! The room smelled so bad, probably the dirty carpet. The carpet needs to get removed or replaced. The beds are so old and so hard, the springs sticking out of the mattress. The bathroom is dilapidated and filled with spiders. The breakfast is bad, it needs more variation. The card key for the hotelroom we got didn't work half of the time, and it needed to be charged every time we got back to the hotel. Overall this hotel just needs a bigger renovation and improvements.

Good: - Amenities such as fridge, microwave, kettle, teas and coffees, TV - Inside of fridge clean - Inexpensive compared to average London rates - Free breakfast of good quality 👍 Bad: - Shower runs cold and is broken - Inside of microwave very tatty - Inconsistent cleaning job - Wi-fi does not work at all and 4G connection extremely bad - Negative experience with the receptionist staff upon arrival Ugly: - Room in a terrible state. Food(?) stains on ceilings, walls, light switch!!! - Dirty handles - Thick build-up of black mould around rim of shower from inconsistent cleansing - Cobwebs!! - Duvets and mattresses need to be replaced or better hidden I was prepared for wear and tear, but still expected a clean room and functioning shower! But I did not manage to get a single shower during my time spent here, and was very unsettled and underwhelmed. The thought of touching handles or opening the fridge/microwave door or turning the light switch on with my bare hands made me feel uncomfortable, because I didn't know what they had cleaned and what they had not. I would have preffered a clean and functional en-suite room with no amenities to what I was provided with. The least a hotel should be doing is cleaning room surfaces down thoroughly after each use! If the hotel staff kept room maintenance to half the standard the kitchen staff kept breakfast service, this would definitely be at least a "3 star hotel". But the receptionists, cleaners and m

It was a very sketchy property that it felt more like a motel than a hotel but the very good pricing, very good breakfast and the staff was extremely friendly. The property needs a lot of updates but for the most part was clean.

Carpet is filthy and woken up by frying smell that went into the room. Maytresses are very uncomfortable. This hotel is in need of a full refurbishment

Check in was easy. Directed to the room. The room facilities were as expected.... Bed, TV,, kettle, toilet and shower... and also included fridge and microwave. A few issues with the room... Smoke alarm missing, toilet kept flushing and running by itself. These were rectified quite quickly after being reported. For the most part, the room was clean. There was black mould around the window and the grouting in the shower. The tiles were clean tho. Fresh towels and a quick clean daily. The breakfast included in the price was reasonable. Basic English breakfast buffet. Have to say, the staff were super throughout the stay.