Palm River Hotel

Obwohl dies kein kleines Hotel ist, waren das Personal, das Zimmer und die Lage ausgezeichnet. Unser Zimmer blickte auf den Fluss, mit wunderschönen Bäumen und schönen Gesetzen dazwischen. Die Anlage war auf einem hervorragenden Standard, ebenso wie unser Executive-Zimmer und die Lounge. Es sind immer die kleinen Dinge, die den Unterschied machen, Insektenspray persönlich und für das Zimmer eine Ergänzung, ebenso wie die gut gefüllte Minibar. Das Personal war hilfsbereit, freundlich und höflich. Manche gehen noch einen Schritt weiter. Tina von der Rezeption hat hervorragende Arbeit geleistet und einige tolle Aktiv-Führungen zu den Victoriafällen und eine sehr angenehme Abendkreuzfahrt mit Essen und Getränken gebucht. Das Restaurant kam meiner Bitte nach, draußen mit Blick auf den Fluss zu sitzen – sehr romantisch für unseren 40. Hochzeitstag. Kuda, unser Kellner, war hilfsbereit, aufmerksam und sehr angenehm, gut gemacht. An unserem letzten Tag wollte ich ein lokales Gemälde oder eine Zeichnung in der Stadt kaufen, die etwa 8 Autominuten entfernt liegt. Wow, die Rezeption hat das nette Fahrzeug organisiert, vielen Dank. Ich konnte nicht glauben, dass der Fahrer Lamulai mich nicht nur zum Markt und zu örtlichen Künstlerläden brachte, sondern auch viel Zeit damit verbrachte, sicherzustellen, dass ich die Bilder bekam, die ich wollte – meine Frau liebte sie sehr, vielen Dank an Lamulani und das gesamte Personal im Hotel. Eine sehr angenehme und sichere Reise nach Victoria Herbst, an die wir uns noch viele Jahre erinnern werden, Mike

Tolles Hotel. Wir waren für 3 Nächte hier und es hat uns sehr gut gefallen. Die Lage des Hotels erinnert an ein Boutique-Hotel, alle Zimmer blicken auf den Fluss. Toller Poolbereich und viele Orte zum Sitzen und Entspannen. Die Angestellten sind alle so freundlich und aufmerksam, dass Sie sich besonders verwöhnt fühlen. Das Essen ist fantastisch und findet in einem Open-Air-Restaurant mit extra hohen Decken statt. Große Auswahl an Frühstücksbuffet, High Tea und feinem Essen am Abend. Das Hotel ist modern, aber mit einem Hauch Kolonialstil. Die Zimmer sind geräumig und verfügen über schöne große Badezimmer. Das Hotel bietet einen kostenlosen Shuttleservice in die und aus der Stadt, was sehr praktisch ist. Wir können den Aufenthalt hier nur wärmstens empfehlen und kommen gerne wieder.

The property is beautiful. Built in 2019 the buildings, dining and pool areas look new. The grounds are well maintained and the property is along the river allowing you a nice view and easy access to the sunset cruise boat. Food is fantastic!! Two of the staff Privillage in the dining area and Megan in the reception area

We stayed at this hotel before going on a train journey from Victoria Falls to Pretoria. The venue is pleasantly located at the banks of the Zambezi River in Zimbabwe, about 2 miles from the Victoria Falls. The check-in process was easy and straight forward. Rooms are clean, nice and roomy. The restaurant serves very good food and the cocktails are lovely. There is a well-equipped gym which is open 24-7 and the activity desk offers a wide range of interesting activities. We booked a helicopter ride flying over the Victoria Falls which was great and a game drive which was not so great (no game). We also booked a sunset boat trip on the Zambezi River which was just amazing - romantic, funny and we saw all the animals I was missing on the game drive. The only downside was the check-out as the head of housekeeping refused us to have a late check-out and made us run out of the room and sit in the lounge after arriving later than expected from the (game-less) game drive. (She said that us checking out later would put her staff under too much stress to prepare the room for the next guests). Altogether, this was a pleasant experience except the eviction by housekeeping.

This hotel was so nice... on the balcony that overlooked the river we were able to watch monkeys and warthogs. The food was amazing. And the restaurant staff was wonderful, especially Michelle. The hotel was clean and spacious. The housekeeping staff was friendly and nice.

The palm river hotel was beautiful Being on the river was very tranquil I recommend this hotel when you are going to the area to see Victoria falls The hotels river cruise at sunset was great Seeing the hippos and crocodiles Service was very good and also provided a shuttle into town Very convenient location

Gorgeous quiet property on the Zambezi River. Professional, attentive staff. Wildlife known to frequent the hotel, saw warthogs and an impala. Beautiful spacious rooms, great breakfast and dinner in restaurant on site. Breakfast included combination continental and hot breakfast meals to order. Enough variety to please all palates. Free complimentary shuttle to Ilala Lodge Hotel. We were impressed with hotel, service and staff!

The hotel has a great setting but unfortunately that’s all that is going for it. The staff are exceptionally rude and see customers as an inconvenience to their day. Housekeeping is poor - we had to wait 8 days for a dead cockroach to be picked up from the middle of our hallway floor. On check in we had to ask for pee to be cleaned from the bathroom floor and the toilet seat. The room was never vacuumed or even dusted during our stay. The food was close to inedible. We ate out every single day as a result of the 2 meals we did eat in property. I would recommend staying in any other hotel in Vic Falls. The staff couldn’t have done less to be helpful including being sworn at and shouted when politely asking to print 8 sheets by a duty manager. The hotel is unfortunately mismanaged and as such is unpleasant. We asked on multiple occasions to speak with the GM and told he’d see us in 5 minutes. After 16 days of trying, it was clear management is the biggest concern. I would recommend the Victoria Falls Hotel or if budget allows the Victoria Falls River Lodge. We stayed in both on the same trip, and have already booked our return to the River Lodge.

We were to stay here on July 11&12 but due to circumstances beyond our control (airline mechanical issues) we did not get to Africa until 2 full days after our original schedule. We immediately contacted this hotel and they refused to even consider any type of refund or re-booking compensation. This is sad because we actually were booked in here last year and yet more bad luck caused us to have to postpone our trip due to my husband having a heart issue that needed a valve replacement. We asked this hotel to please keep the funds and we were definitely re-booking for this July 2024 which we did. I understand they have their “policies” however they refused any consideration on our behalf, and kept the money for our room and also had the opportunity to re-sell it. We had every intention of staying here for the first two nights of our vacation, having a nice rest and relaxing time. We will come back to Vic Falls again, but will choose another hotel.